When trying to change a problem culture, managers can learnfirsthand how well the strategy execution process for the currentproblem culture is going by gathering information through visitingemployee, talking with different personnel at differentorganization levels, asking lots of questions, listening toconcerns and opinions, soliciting ideas. This management practicecould be termed as
total quality management
management by walking around
management by objective
managing by walking all over the place
both C and D
When trying to change a problem culture, managers can learn firsthand how well the strategy execution process for the cu
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