A Question Workspace A telephone call center uses five customer service representatives (CSRs) during the 8:30 a.m. to 9

Business, Finance, Economics, Accounting, Operations Management, Computer Science, Electrical Engineering, Mechanical Engineering, Civil Engineering, Chemical Engineering, Algebra, Precalculus, Statistics and Probabilty, Advanced Math, Physics, Chemistry, Biology, Nursing, Psychology, Certifications, Tests, Prep, and more.
Post Reply
answerhappygod
Site Admin
Posts: 899603
Joined: Mon Aug 02, 2021 8:13 am

A Question Workspace A telephone call center uses five customer service representatives (CSRs) during the 8:30 a.m. to 9

Post by answerhappygod »

A
Question Workspace
A telephone call center uses five customer servicerepresentatives (CSRs) during the 8:30 a.m. to 9:00 a.m. timeperiod. The standard service rate is 3.0 minutes per telephonecall per CSR. Assuming a target labor utilization rate of 90percent, how many calls can these five CSRs handle during thishalf-hour period? Round your answer to the nearest wholenumber.
????? calls
Join a community of subject matter experts. Register for FREE to view solutions, replies, and use search function. Request answer by replying!
Top
Post Reply

Return to “Archived Questions & Answers”