Refer to the accompanying process chart for an automobile oil change. Complete parts (a) and (b) if: • The mechanic earn
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Refer to the accompanying process chart for an automobile oil change. Complete parts (a) and (b) if: • The mechanic earn
Process: Subject: Beginning: Ending: Step No. 1 2 3 45 6 Changing engine oil Mechanic 0.80 1.80 2.30 0.80 0.60 0.70 Direct customer arrival Total charges, recieve payments Insert Step Append Step Remove Step Time (min) Distance (ft) 50.0 30.0 70.0 Activity Operation Transport Inspect Delay Store Summary Number of Steps 7 8 4 1 1 Time (min) Distance (ft) 16.50 5.50 5.00 0.70 0.30 Step Description Direct customer into service bay Record name and desired service 420 Open hood, verify engine type, inspect hoses, check fluids Walk to customer in waiting area Recommend additional services Wait for customer decision
3 456N 7 8 9 10 11 12 13 |14|15|16|7 18 19 20 21 2.30 0.80 0.60 0.70 0.90 1.90 0.40 0.60 4.20 0.70 2.70 1.30 0.50 1.00 3.00 0.70 0.30 0.50 2.30 30.0 70.0 50.0 40.0 40.0 80.0 60.0 Open hood, verify engine type, inspect hoses, check fluids Walk to customer in waiting area Recommend additional services Wait for customer decision Walk to storeroom Look up filter number(s), find filter(s) Check filter number(s) Carry filter(s) to service pit Perform under-car services Climb from pit, walk to automobile Fill engine with oil, start engine Inspect for leaks Walk to pit Inspect for leaks Clean and organize work area Return to auto, drive from bay Park the car Walk to customer waiting area Total charges, receive payments