1) Communication Challenges - Your employees are breaking intoethnically based cliques. Members of ethnic groups eat together,socialize together, and often chat in their native languages whilethey work. You appreciate how these groups give their members asense of community, but you worry that these informal communicationchannels are alienating non-members and fragmenting the flow ofinformation. How can you encourage a stronger sense of communityand teamwork across your department? Brainstorm at least threesteps you can take to encourage better cross-culturalcommunication.
2) Practice your skills – Your boss wants to send a brief e-mailmessage welcoming employees recently transferred to your departmentfrom the company’s Hong Kong branch. These employees, all of whomare Hong Kong natives, speak English, but your boss asks you toreview his message for clarity. What would you suggest your bosschange in the following e-mail message, and why? Would you considerthis message to be audience centered? Why or why not? (Hint: Dosome quick research on Hong Kong to identify the style of Englishthat people in Hong Kong are likely to speak.)
I wanted to welcome you ASAP to our little family here inthe States. It’s high time we shook hands in person and not justacross the sea. I’m pleased as punch about getting to know you all,and I for one will do my level best to sell you onAmerica.
Thank you!
1) Communication Challenges - Your employees are breaking into ethnically based cliques. Members of ethnic groups eat to
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