Q2: ABC is a consulting firm with 90 employees. As marketing manager, Sara should evaluate the performance of the 15 emp

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Q2:
ABC is a consulting firm with 90 employees. As marketing manager, Sara should evaluate the performance of the 15 employees under her direct supervision. Sara plans to use the BARS method to evaluate the performance of her subordinates.
Which of the following, if true, supports the argument that BARS is the most appropriate performance appraisal tool for Sara to use?
Select one:
a. Sara wants to provide her subordinates with specific examples of their good and poor job performance during the appraisal interview.
b. Sara encourages her subordinates to review and make comments about their appraisal during a formal appeals process.
c. Sara provides her subordinates with upward feedback as a way to illustrate the ratings she assigns to each employee.
d. ABC recently installed an electronic performance monitoring system to help supervisors conduct appraisals. Q3:
Lulwa has been hired by the CEO to manage staffing for his restaurant chain. The CEO intends to open two new restaurants within the next three years and will have many job positions to fill. Historically, employee turnover is high at the restaurant as employees remain with the company for one or two years before quitting. Lulwa realizes that the CEO needs to make significant changes in his personnel strategy in order to meet the company's goals for the future and improve employee retention rates.
Which of the following, if true, most likely undermines Lulwa's decision to fill top positions with inside candidates?
Select one:
a. The CEO needs to head in a different direction with innovative ideas if it is to remain competitive with other restaurant chains.
b. The influence of local labor unions and EEO legislation is blamed for the high turnover rate among the restaurant employees.
c. Many current employees have indicated they are loyal to the firm by rejecting offers to work at competing restaurants.
d. Training new employees about the practices and procedures at the restaurant is costly in regards to both time and money. Q4
XYZ company has been selling ice cream for customers for over 30 years. The company is located in Texas and now possesses stores in 40 states. The business has primarily expanded by selling franchises to qualified candidates. The company executives realize that the firm's success depends upon the success of each franchise. In the past, each individual franchise owner determined the best method for screening applicants. However, as the firm grows, the company executives want to standardize the hiring process by requiring all franchisees to use the same preemployment tests.
Which of the following, if true, supports the argument that the company should require franchise owners to use the firm's preemployment tests?
Select one:
a. Annual turnover rates for hourly employees of XYZ stores are three times the rate of comparable businesses.
b. Individuals interested in working at XYZ store can complete online applications on the firm's Web site.
c. Hourly employees at XYZ stores typically remain with the company long enough to be promoted to management positions.
d. XYZ franchise owners pay an initial franchise fee and receive a percentage of sales royalties in return. Q6:
XYZ Company is a financial institution that provides banking and insurance services at 15,000 stores over the world. XYZ offers its employees many professional development opportunities such as training programs and tuition reimbursement. XYZ executives are considering the expansion of the firm's existing training programs after employees have expressed strong interest in the idea.
Which of the following, if true, best supports the argument that XYZ should integrate computer simulations into its training program for bank tellers?
Select one:
a. XYZ is one of the few financial institutions to require all employees to participate in at least 30 hours of training each year.
b. XYZ bank tellers use electronic performance support systems to assist them with handling complicated bank transactions.
c. The XYZ intranet-based learning portal provides employees with access to a variety of training courses.
d. Employee surveys indicate that many XYZ bank tellers are uncertain about the best methods for handling angry customers