Rick works in the training department of 4 large information technology (IT ) organization. He is in charge of designing

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Rick works in the training department of 4 large informationtechnology (IT ) organization. He is incharge of designing and delivering interpersonal skills training.including communication skills,networking, and new manager training classes. Rick has excellentknowledge of how to design training classes. He incorporates behavioral modeling and practiceinto all of his classes. He has alsoconducted research on what good communication consists of, how tonetwork, and what new managersneed to know to be successful.However, individuals who attend Rick’s training classes often givehim low ratings, stating that he hasa hard time answering specific questions in classes and that hedoes not seem approachable after theclasses when individuals want to ask questions.
Questions:1. Identify what is required of Rick as a trainer to perform thejob. (7 marks)2. Extract a list of task and contextual performance behaviors inthis case. (7 marks)3. Assuming you are the supervisor to Rick, using any of the threemeasurement approaches, whatdo you think might be responsible for Rick’s poor performance? (7marks)4. Asasupervisor, design a program to address Rick’s poorperformance. (7 marks)5. Problem-Solving Essay Question:Assuming the CEO of your workplace decides to redesign the firmlong-term strategic planning toaccommodate the changes in the firm external environment. The CEOconsult you as the HRExecutive of the firm to explain the role performance managementsystem could play in theredesign of the strategic planning.
What will you tell the CEO regarding the role performancemanagement system in the redesign of the strategic planning? (7marks)