Dear experts, please help to provide answer to all questions below whether A, B, C or D. Explanation to answers is not n

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Dear experts, please help to provide answer to all questions below whether A, B, C or D. Explanation to answers is not needed. Thanks!
1. What is ISO?
(A) Indian organization for standard
(B) Internal organization for standard
(C) International standard organization
(D) International organization for standard
2. Bureaucratic is _____
(A) Satisfy all customer needs
(B)Unlimited thinking
(C) Provide consistent vision direction
(D) Working together for excellence
3. Leadership from top is _____
(A) Satisfy all customer needs
(B) Unlimited thinking
(C) Provide consistent vision direction
(D) Working together for excellence
4. Excellence means _____
(A) Unlimited thinking
(B) Working together for excellence
(C) Satisfy all customer needs
(D) Provide consistent with direction
5. Teamwork means _____
(A) Satisfy all customer needs
(B) Working together for excellence
(C) Provide consistent vision direction
(D) Unlimited thinking
6. The role of management is to
(A) Monitor the effectiveness of the system
(B) Provide resources
(C) Define EMS
(D) All of them
7. ISO emphasis on
(A) Inspection
(B) Prevention
(C) Rejection
(D) All of them
8. Following is (are) the phase(s) of intervention
(A) Maintenance stage
(B) Formulation stage
(C) All of them
(D) Implementation stage
9. Control chart is a _____
(A) Both (B) and (C)
(B) Process control tool
(C) Process monitoring tool
(D) Process of work
10. TQM & ISO both focuses on _____
(A) Employee
(B) All of them
(C) Customer
(D) Supplier
11. TQM promotes _____
(A) Employee participation
(B) Quality enhancement
(C) Small change
(D) Continuous improvement
12. Kaizen is _____
(A) Continuous improvement
(B) Employee participation
(C) Monitoring model
(D) Small change
13. Quality circle benefit to _____
(A) Stakeholder
(B) Supplier
(C) Customer
(D) Employee
14. An example of internal change forces is (are):
(A) Market competitors
(B) Problems in moral
(C) (B) and (D)
(D) Inadequate communication
15. Driving forces may NOT include _____
(A) Words of praise from a manager
(B) Effective reward systems
(C) Recognition
(D) Low moral
16. An example of internal change forces is (are)
(A) Inadequate communication
(B) Market competitors
(C) Problems in moral
(D) None of the above
17. Employees may resist change for which of the following reason(s)?
(A) Self-interest
(B) All of them
(C) Habit and personal inertia
(D) Fear
18. Which of the following is not true with respect to organizational changes in the past decade?
(A) Many organisations have become leaner
(B) Employee training has helped employees to adapt to and thrive in new work environments
(C) Management has centralised decision making and planning giving non-managerial employees less power in the workplace
(D) Technology has been utilised to increase employee productivity
19. Which of the following strategies could managers select in their quest for competitiveness?
(A) Reinventing industries and regenerating strategies
(B) All of them
(C) Restructuring the portfolio and downsizing headcount
(D) Re-engineering processes and continuous improvement
20. _____ helps organization reduce employee turnover and absenteeism
(A) Wage revision
(B) Training and development
(C) All of them
(D) Job design