Mr. Issa- the owner of firefly pizza company- has assigned you the task of system requirements determination for the fir

[answerhappygod]

Mr. Issa- the owner of firefly pizza company- hasassigned you the task of system requirements determination for thefirefly pizza ordering system project in Kuwait. You are lookingforward to this opportunity because it will allow you to meet andinteract with firefly pizza employees. Besides interviewing Mr.Ali- the sale manager- and Mr. Samer- the customer service manager,you decide to collect information from firefly pizza’s waiters,cooks, and customers as well.
Mr. Issa suggests that you formally interview Mr. Ali and Mr.Samer, and perhaps observe them performing their daily managementtasks. You decide that the best way to collect requirements fromthe waiters and cooks is to interview and observe them. You realizethat discussing the order-taking process with Firefly pizzaemployees and then observing them in action will provide you with abetter idea of where potential system improvements can be made. Youalso decide to prepare a questionnaire to distribute to Fireflypizza customers. Because Firefly pizza has a large customer base,it would be impossible to interview every customer; therefore, youfeel that a customer satisfaction survey will suit thissituation.