A home security company for an apartment complex, HSS, wants to improve their market share and get more customers. Their

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A Home Security Company For An Apartment Complex Hss Wants To Improve Their Market Share And Get More Customers Their 1 (78.8 KiB) Viewed 21 times

A home security company for an apartment complex, HSS, wants to improve their market share and get more customers. Their data scientist working on the project has free-form textual comments from their existing customers on the type of features they like and do not like. Some sample customer responses below: • "I like HSS and have been using them for 5 years. I wish you could maintain the same price as when I first subscribed." • "HSS is okay. They do not have automated alerting when a delivery is at the entrance. The security guard calls me in the middle of work to ask if I should accept a delivery. This feature is really important for me." • "Bakwaas service. I am going to switch out to VSS next month. HSS is pricey and depends on manual guards to do a lot of work that is taken care of by the VSS app automatically. Getting packages is a hassle." "our service is great. Sabse best HSS."