Rentals Plus recently implemented a customer relationship management (CRM) system that tracks wait times and end-of-call

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answerhappygod
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Rentals Plus recently implemented a customer relationship management (CRM) system that tracks wait times and end-of-call

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Rentals Plus recently implemented a customer relationshipmanagement (CRM) system that tracks wait times and end-of-callevaluations for customer service representatives. This is anexample of a control that helps manage
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efficiency.
quality.
technology.
customer responsiveness.
innovation.
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