North Sydney CBD Campus Canberra Campus: Suite 1, Level 4 Part B Carefully read the following: Based on the customer ser

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North Sydney Cbd Campus Canberra Campus Suite 1 Level 4 Part B Carefully Read The Following Based On The Customer Ser 1 (54.71 KiB) Viewed 31 times

North Sydney CBD Campus Canberra Campus: Suite 1, Level 4 Part B Carefully read the following: Based on the customer service issues identified as a result of the customer complaints issue, Ozhouse Clean has decided to be proactive and identify customer needs through use of a customer feedback survey. As Operations Manager of Ozhouse Clean, you are required to develop the customer survey. Complete the following activities: 3. Conduct research Use the internet to research real life customer surveys used by businesses, as well as how these surveys are administered (e.g. online) and how often. Identify best practices in customer surveys in regard to questionnaire design and survey method and frequency. Make notes on your findings Develop a customer survey Based on the areas identified in the task instructions (i.e. quality of service, ability to meet timelines, staff performance and cost of services), develop a customer survey. Your survey should include at least 10 questions. You may also include rating criteria for customer to rate their responses. Send the customer survey to your assessor via email. Your email should outline the purpose of the survey and include your recommendations on how often the survey should be administered and by what method based on the research you undertook. You should include a clear rationale for your recommendations. Send an email to your assessor. Your email should outline the purpose of the survey and include your recommendations on how often the survey should be administered and by what method based on the research you undertook. You should include a clear rationale for your recommendations.