- 1 To Receive A Deadline Extension You Need A Write An Amall B Ask Via Chat To Extend All Pending Projects Till The 1 (18.82 KiB) Viewed 40 times
4. Are you obligated to upload the draft to receive an extension? a) Obviously, No Ob) Obviously, Yes Oc) Depends on other urgent cases in progress Od) Only if the client asks for a draft ) Everything above la correct 5. Which deadline extension request is the most appropriate after attaching the draft? a) Contact support only via small or message on the same order page and Inform about the draft and deadline extension request Ob) Call the support team representative as this is the only fast and reliable mean of communication c) Contact the support team representativa/manager via small and attach the draft along with the text to let them see the part of the work done d) Ask support team representative In Chat to check the draft and give more time O) Ask manager on Help Desk to give more time, with the request to check the draft O) Set the order on clarification, informing the client about the draft and asking him for more time as he and only he ia in charge of his own project's time frames 6. On your profile, you indicated that you may be available 24/7. You received the revision at night, were fined because you were sleeping. Your actions: a) Will ask the support to reimburse the fine because of night time b) Ask the manager on Help Desk to reimburse the fine, describing the Issue in detall Oc) Ask the support to ask the Managers to review the issue and reimburse the fine because of night time d) Tall the Manager via email that you were unfairly fined for lateness, as you didn't even read the revision Instructions which came at night O) Everything from above-mentioned may be a possible resolution. O ) None of the above mentioned la right, as you must be available 24/7
7. When should you start working on the project? a) Right away when you see it on Available orders section before leaving the application Ob) Right after submitting the application c) Right after receiving the project, but confirm later in order not to lose time O) Set priorities, confirm the assigned task and ask support to add more time a bit later as you have lots of pending urgent orders. e) After the confirmation and several possible deadline extensions, In order not to lose client's time Of Before the confirmation of the project, as you need to clarify the actual deadline to receive a possible extension to manage all of your pending orders and submit everything on time. a) Everything from above-mentioned may be a possible resolution. On) None of them la correct, as you need to start working right after the confirmation, without considering extension from the start. 8. The client asked to upload the work earlier and sets new deadline. Your actions: a) Inform the allent that it is not possible as you've already agreed to complete the work by the certain time Ob) Ask support to make the client pay for shorter deadline and attach the project by the time needed c) Will inform the customer that the deadline deduction must be compensated. When the salary la received, you will start working on the project. d) You will contact the support/customer that you will try to complete by the shorter deadline without the compensation as you are fully responsible for the project you confirmed O) You will ask support to reassign the project as you confirmed the previous deadline. Better to realat the contradictory request, and let the outcome be whatever, but without the harm for yourself. O) Will provide the draft and ask to reassign the case along with the Immediate 100% compensation, taking into account the partial work done and contradictory request from the client. O Diaregard the request, as you accepted the work and previous time frames. You will upload the work on time, indicated Initially.