(A) With reference to the "Role Play audit that you are to undertake in the case study company. produce a "Check List" c

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A With Reference To The Role Play Audit That You Are To Undertake In The Case Study Company Produce A Check List C 1 (318.52 KiB) Viewed 24 times

(A) With reference to the "Role Play audit that you are to undertake in the case study company. produce a "Check List" containing closed-ended questions as directed by your tutor(s). This check list should also be written onto flip chart sheets to enable you to make a formal presentation and also for use during the audit role play. (B) With reference to the "Role Play" audit that you are to undertake in the case study company. you have already produced check lists containing closed ended questions in order to verify that the organization is meeting the ISO 9001 requirements of Clause 4.1, 4.2 & 6.1 in relation to Strategic Planning and Clause 8.4 in relation to Outsourced process of 'home delivery service Your team leader also requires you to assess the organization's approach in: (1) implementing process- based quality management system, and (2) evaluating performance & effectiveness to meet customer requirements & enhance customer satisfaction, in relation to the Home Delivery Service Process. Produce a Check List containing closed ended questions, for the ISO 9001 requirement 4.4.1 (Quality management system & its processes) to respond to team leader's query (1) as above. (5 marks)