- Managing Director And Or Business Development Director What Are The Quality Objectives Improvement Targets Determined 1 (61.9 KiB) Viewed 40 times
Managing Director and / or Business development Director: What are the quality objectives/improvement targets determined for various activities? How have these been determined? How is achievement against these being measured? What have been the results to date? View customer complaints / feedback View last two Management Review meeting minutes (identification of trends relating to home delivery risk assessment and changes to quality management system - progress against annual improvement plan) View annual improvement plan. Customer Service Manager How actions are monitored in relation to risks and focused on procurement activities? View records of customer complaints/feedback. View records of action taken as a result of customer complaints (sample three complaints) What were the root causes of these complaints? (view analysis) What changes have been implemented in relation to the procurement process as a result of complaints? Human Resource Manager How do you ensure that the staff involved in home delivery service are appropriately trained? How do you assess the effectiveness of training. View some training records of home delivery staff.