Case Study 3 - Conflict Management and Dysfunctions of a Team - BLC Pharma Read the case study-BLC Pharma is a Vancouver

[answerhappygod]

Case Study 3 Conflict Management And Dysfunctions Of A Team Blc Pharma Read The Case Study Blc Pharma Is A Vancouver 1 (217.59 KiB) Viewed 43 times

Case Study 3 - Conflict Management and Dysfunctions of a Team - BLC Pharma Read the case study-BLC Pharma is a Vancouver based pharmaceutical distributor. John McBride was a very successful sales executive, but wasn't well liked at the organization. He never offered to help anyone, but he had a strong portfolio of clients in Canada and year after year consistently delivered on the targets he was set for domestic business retention and growth. As he was so successful, BLC feared that he might leave if they tried to discuss his unwillingness to help others, so they chose to avoid dealing with this. As a result, instead of considering more qualified team members, the board of directors chose to promote John to lead contract negotiations for BLC Pharma who were about to enter into the pharmaceutical distribution markets in both the United States and Mexico. Maria González, a Mexican-American who had also worked for BLC Pharma in Canada for 10 years was furious that BLC Pharma had chosen John over her for the international negotiations. Instead of talking to her director, Maria found John and told him "you're just a good salesman in Canada, but you have no idea what it takes to negotiate contracts in Mexico or the U.S.”, she then shouted, “We've worked together for 10 you don't even know my name", "Have you ever even been to Mexico?” “I bet you couldn't tell the difference between Washington State and Washington D.C." years, but John looked like he was going to explode, but before he had a chance to respond, the HR Director, Gaganpreet Bhullar separated them while he considered how best to manage this situation. The first challenge was to address how BLC Pharma had allowed John to only be interested in his own needs. The second, was to better understand why and how John had been chosen for the new international negotiation role, and the third issue was how to address Maria's outburst and to hopefully find a way to resolve this ‘unhealthy' personal conflict between her and John. Gaganpreet didn't know where to begin, but he had heard about a framework for managing conflict and needed some advice on how to apply it to these 3 iCaes. Competing The goal is Collaborating The goal is to find a win-win solution INATTENTION TO RESULTS attempting to satisfy own concerns unassertive assertive AVOIDANCE OF NOCOUNTABILITY Compromising The goal la to find a middle ground LACK OF COMMITMENT Accommodating Avoiding The goal is te delay FEAR OF CONFUCT The goal is to yield ABSENCE OF TRUST uncooperative cooperative attempting to satisfy others' concerns Discuss the case and answer all the following questions in regard to the case study Question- Identify a conflict management or teams dysfunctions problem, solution and justifications for Gaganpreet Bhullar and John McBride. Also give explanation of the answer at the end.