Project Management Professional PMI Questions + Answers Part 9

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QUESTION 870
During a project team meeting, a team member suggests an enhancement that falls outside of the project charter. The project manager states that the team needs to concentrate on completing all required work.
Which action has the project manager performed?
A. Scope creep
B. Change management C. Conflict resolution
D. Scope management
Correct Answer: A
Section: Monitoring and Controlling Explanation
Explanation/Reference:
QUESTION 871
The project sponsor is inappropriately requesting status reports from individual team members. The project manager plans to meet with the sponsor to discuss the issue.
To what should the project manager refer prior to the meeting?
A. Communications management plan B. Risk management plan
C. Project charter
D. Work performance reports
Correct Answer: A
Section: Monitoring and Controlling Explanation
Explanation/Reference:
QUESTION 872
During an IT hardware manufacturing project, the project manager discovers that certain batches of components are failing quality inspections. What should the project manager use to lower the failure rate?
A. Control chart
B. Tornado diagram



C. Probability and impact matrix D. Fishbone diagram
Correct Answer: D
Section: Monitoring and Controlling Explanation
Explanation/Reference:
QUESTION 873
While reviewing a status report, a project manager notices that, over a period of six months, the coding quality for one developer is statistically lower than another developer assigned the same task. Which tool should the project manager use to trace the problem's source back to its actionable root cause?
A. Histogram
B. Control chart
C. Scatter diagram D. Ishikawa diagram
Correct Answer: D
Section: Monitoring and Controlling Explanation
Explanation/Reference:
QUESTION 874
A team is working on a project to address a customer's incomplete records. A list of the customer's files is created, and the team begins work. During the project, a key stakeholder asks that another small group of incomplete records be added to the list.
What should the project manager do?
A. Refuse the request.
B. Add the small group of records to the list.
C. Make a decision based on the project sponsor's opinion.
D. Issue a change request, and evaluate the impact with the project team.
Correct Answer: D
Section: Monitoring and Controlling Explanation



Explanation/Reference:
QUESTION 875
What should the team consider to be most important while creating the probability and impact matrix to support the project risk analysis?
A. Project scope and project deliverables
B. Schedule and budget contingencies and reserves C. Possible effect on the objectives of the project
D. Interactions that will occur in the project
Correct Answer: A
Section: Monitoring and Controlling Explanation
Explanation/Reference:
QUESTION 876
According to the information in the grid, what is the estimate at completion (EAC) for this project and what does it represent?
A. US$9,000 - the original project budget
B. US$13,500 - the revised estimate for total project cost (based on performance to date) C. US$13,500 - the original project budget
D. US$9,000 - the revised estimate for total project cost (based on performance to date)



Correct Answer: B
Section: Monitoring and Controlling Explanation
Explanation/Reference:
Explanation:
First, you have to calculate the Cost Performance Index to calculate the EAC: Cost Performance Index (CPI) = EV / AC
Here CPI = 1,000/1500 = .666667
The EAC = BAC / CPI 9,000/.666667 = $13,5000
QUESTION 877
A project owner requests a scope change that will cost US$10,000. While performing an assessment of the change, the project manager identifies that the change fails to add value. Still, the project owner insists that the change must be done.
What should the project manager do?
A. Ask the project management office (PMO) for recommendations. B. Implement the change.
C. Submit a change request to the change control board (CCB).
D. Request a subject matter expert (SME) to review the request.
Correct Answer: A
Section: Monitoring and Controlling Explanation
Explanation/Reference:
QUESTION 878
In a control chart, three measurement points in a process are below the mean and within control limits. Four measurement points are above the mean and outside the control limits.
How is this process performing?
A. The process is out of control.
B. The process is under the seven-point rule. C. The process is within specification limits. D. The process is under control.



Correct Answer: D
Section: Monitoring and Controlling Explanation
Explanation/Reference:
QUESTION 879
A supplier delivers equipment that fails to meet customer requirements. Investigation determines that the supplier misunderstood the requirements and made incorrect assumptions without clarifying them with the customer.
What communication method should the project manager have used to avoid this?
A. Interactive
B. Push
C. Pull
D. Active listening
Correct Answer: A
Section: Monitoring and Controlling Explanation
Explanation/Reference:
QUESTION 880
An issue with a critical task is blocking a project's progress. The contingency plan does not provide a solution, and team members are in disagreement about the best way to proceed.
What should the project manager do?
A. Brainstorm ideas using the nominal group technique. B. Gather ideas using affinity diagrams.
C. Seek intervention from the project sponsor.
D. Apply mind mapping techniques.
Correct Answer: A
Section: Monitoring and Controlling Explanation
Explanation/Reference:



QUESTION 881
A project's most recent status report indicates a schedule performance index (SPI) of 1.1 and a cost performance index (CPI) of 1.2. A key stakeholder then suggests a change to include a value-added feature that would not impact project schedule and cost.
What should the project manager do next?
A. Evaluate the change's impact with the team.
B. Advise the stakeholder that changes should not be implemented when a project is behind schedule. C. Update the project management plan to include the new feature.
D. Advise the stakeholder that, since the project is under budget, the feature will be added.
Correct Answer: A
Section: Monitoring and Controlling Explanation
Explanation/Reference:
QUESTION 882
During a portfolio review meeting, a project manager learns that their project was cancelled. The project manager wants to inform the stakeholders and team members about this.
To what document should the project manager refer?
A. Resource management plan
B. Communications management plan
C. Responsibility assignment matrix (RAM) D. Project mailing list
Correct Answer: B
Section: Monitoring and Controlling Explanation
Explanation/Reference:
QUESTION 883
Scope, schedule, and cost parameters are integrated in the: A. Performance measurement baseline.



B. Analysis of project forecasts,
C. Summary of changes approved in a period, D. Analysis of past performance.
Correct Answer: A
Section: Monitoring and Controlling Explanation
Explanation/Reference:
QUESTION 884
Which item is an input to the Define Activities process?
A. Schedule data B. Activity list
C. Risk register D. Scope baseline
Correct Answer: D
Section: Monitoring and Controlling Explanation
Explanation/Reference:
QUESTION 885
Which process involves monitoring the status of the project to update the project costs and managing changes to the cost baseline?
A. Estimate Costs
B. Control Costs
C. Determine Budget
D. Plan Cost Management
Correct Answer: B
Section: Monitoring and Controlling Explanation
Explanation/Reference:



QUESTION 886
An output of the Validate Scope process is:
A. A requirements traceability matrix. B. The scope management plan.
C. Work performance reports.
D. Change requests.
Correct Answer: D
Section: Monitoring and Controlling Explanation
Explanation/Reference:
QUESTION 887
The iterative and interactive nature of the Process Groups creates the need for the processes in which Knowledge Area?
A. Project Communications Management B. Project Integration Management
C. Project Risk Management
D. Project Scope Management
Correct Answer: B
Section: Monitoring and Controlling Explanation
Explanation/Reference:
QUESTION 888
Market conditions and published commercial information are examples of which input to the Estimate Costs process?
A. Scope baseline
B. Organizational process assets C. Enterprise environmental factors D. Risk register



Correct Answer: C
Section: Monitoring and Controlling Explanation
Explanation/Reference:
QUESTION 889
An output of the Develop Project Team process is _______________. (Choose two.)
A. Organizational process assets.
B. Enterprise environmental factors updates.
C. Project staff assignments.
D. Organizational charts and position descriptions.
Correct Answer: BC
Section: Monitoring and Controlling Explanation
Explanation/Reference:
QUESTION 890
An output of the Plan Quality Management process is:
A. A process improvement plan. B. Quality control measurements. C. Work performance information. D. The project management plan.
Correct Answer: A
Section: Monitoring and Controlling Explanation
Explanation/Reference:
QUESTION 891
A project manager should document the escalation path for unresolved project risks in the:


A. Change control plan
B. Stakeholder register
C. Risk log
D. Communications management plan
Correct Answer: D
Section: Monitoring and Controlling Explanation
Explanation/Reference:
QUESTION 892
Which process in Project Time Management includes reserve analysis as a tool or technique?
A. Estimate Activity Resources B. Sequence Activities
C. Estimate Activity Durations D. Develop Schedule
Correct Answer: C
Section: Monitoring and Controlling Explanation
Explanation/Reference:
QUESTION 893
A project is sponsored by the client’s chief technology officer (CTO), and estimations and plans are approved. However, the client’s IT manager disagree with the plans.
What should the project manager do?
A. Perform a stakeholder analysis to determine how to proceed
B. Inform the client’s IT manager that their approval is unneeded since the project is sponsored by the CTO
C. Explain the estimates and plans to the client’s IT manager and clarify that approval was obtained from the CTO D. Communicate the situation to management



Correct Answer: C
Section: Monitoring and Controlling Explanation
Explanation/Reference:
QUESTION 894
The ways in which the roles and responsibilities, reporting relationships, and staffing management will be addressed and structured within a project is described in the:
A. Human resource management plan. B. Activity resource requirements.
C. Personnel assessment tools,
D. Multi-criteria decision analysis.
Correct Answer: A
Section: Monitoring and Controlling Explanation
Explanation/Reference:
QUESTION 895
Reserve analysis is a tool and technique used in which process?
A. Plan Risk Management B. Plan Risk Responses C. Identify Risks
D. Control Risks
Correct Answer: D
Section: Monitoring and Controlling Explanation
Explanation/Reference:
QUESTION 896
Which type of dependency is established based on knowledge of best practices within a particular application area or some unusual aspect of the project in which a


specific sequence is desired, even though there may be other acceptable sequences?
A. External
B. Internal
C. Mandatory D. Discretionary
Correct Answer: D
Section: Monitoring and Controlling Explanation
Explanation/Reference:
QUESTION 897
The Monitoring and Controlling Process Group includes processes that:
A. Establish the scope, objectives, and course of action of a project,
B. Define a new project or a new phase of an existing project.
C. Track, review, and regulate the progress and performance of a project. D. Complete the work defined in the project management plan.
Correct Answer: C
Section: Monitoring and Controlling Explanation
Explanation/Reference:
QUESTION 898
Which tool or technique is used in validating the scope of a project?
A. Facilitated workshops B. Interviews
C. Inspection
D. Meetings
Correct Answer: C
Section: Monitoring and Controlling



Explanation Explanation/Reference:
QUESTION 899
A project’s latest earned value (EV) report indicates that a certain task has an estimate at completion (EAC) of US$550,000 and a budget at completion (BAC) of US$500,000.
What should the project manager experience will this task?
A. A budget overrun on completion
B. Completion under budget
C. Completion exactly on budget
D. A budget needing sponsor approval to continue
Correct Answer: A
Section: Monitoring and Controlling Explanation
Explanation/Reference:
QUESTION 900
A stakeholder with a high degree of impact now requires more detailed project reports.
What should the project manager do?
A. Work with the project team to prepare a new project charter.
B. Escalate the issue to the project management office (PMO).
C. Meet with the project sponsor to discuss the issue.
D. Work with the project team to update the communications management plan.
Correct Answer: C
Section: Monitoring and Controlling Explanation
Explanation/Reference:



QUESTION 901
A client informs the project manager that the project’s testing phase must be limited to ensure timely delivery. The client explains that since the project has several components, some testing scope must be eliminated to ensure that expectations are met. The budget must remain constant, as cost increases are not possible at this time.
What should the project manager do?
A. Update the testing plan with the new approach, and obtain formal client approval.
B. Include a post-project delivery defect resolution, and increase the budget accordingly. C. Continue planning with the full testing approach.
D. Plan for the fast track approach, and increase the budget.
Correct Answer: A
Section: Monitoring and Controlling Explanation
Explanation/Reference:
QUESTION 902
Near the end of a project, the change control board (CCB) decides that the team must integrate a new subsystem. Due to technology changes, the project manager had no practical recourse other than to accept the change and move on, despite it impacting the schedule.
What should the project manager do to handle this unexpected change?
A. Communicate the change and its reason to the entire team, then update the schedule.
B. Make the change announcement and hold a team event to encourage a more positive team reaction.
C. Identify and work with flexible project champions to facilitate the change with the least amount of disruption. D. Meet with the CCB to advise them of the risk of using the new technology at this critical time.
Correct Answer: A
Section: Monitoring and Controlling Explanation
Explanation/Reference:
QUESTION 903
A project manager for a long, complex project has one outspoken, and often negative, stakeholder. Knowing that the project team could suffer if this negativity spreads, the project manager wants to find ways to gain this stakeholder’s support.



What should the project manager to?
A. Tell the stakeholder that this negativity could put the project’s success at risk.
B. Ask the stakeholder’s manager to assign a more positive resource.
C. Build a stronger relationship with the stakeholder by listening to concerns, showing empathy, and asking for input on project issues. D. Explain to the stakeholder the effect this attitude is having, and ask them to leave the project if they are unable to be more positive.
Correct Answer: C
Section: Monitoring and Controlling Explanation
Explanation/Reference:
QUESTION 904
A project manager is running a complex transformation project with teams located in multiple time zones and with different cultures. Previous experience has taught the project manager that significant friction may occur with distributed teams.
What should the project manager do to improve collaboration?
A. Include previous team members in the project team and use their experience.
B. Search for previous lessons learned for similar projects and select the best strategy.
C. Log this as a key risk and assign a full-time person to monitor the situation closely.
D. Ask the sponsor if an experienced external company can be appointed to identify the best approach.
Correct Answer: B
Section: Monitoring and Controlling Explanation
Explanation/Reference:
QUESTION 905
During a project with a tight timeframe, the project manager needs continuous stakeholder buy-in and input to avoid errors. Inevitably, changes occur as the project progresses.
What should the project manager do?
A. Monitor and update stakeholder relationships and tailor strategies for engaging stakeholders through change.



B. Speak with management about stakeholder involvement to initiate a change in schedule expectations.
C. Provide increased project updates to stakeholders and deliver accurate change management documentation. D. Stop work before the changes cause a schedule delay and update the project schedule to reflect this.
Correct Answer: A
Section: Monitoring and Controlling Explanation
Explanation/Reference:
QUESTION 906
The budget office has informed a project manager that cost variances for every project will be monitored at the work package level. What should the project manager do during the cost estimating activity in the project to make it possible to control cost at the work package level?
A. Use analogous estimating.
B. Use the work breakdown structure (WBS) C. Use parametric estimating.
D. Estimate percent complete.
Correct Answer: D
Section: Monitoring and Controlling Explanation
Explanation/Reference:
QUESTION 907
A large, publicly funded construction project’s regulatory requirements specify that the contractor’s project work be visually monitored on a continuous basis. Which method is suitable for meeting this compliance obligation?
A. Video feedback through onsite web cameras
B. Photographs by an onsite photographer
C. Video feedback using a drone
D. Photographs attached to documentation submitted on a weekly basis
Correct Answer: A
Section: Monitoring and Controlling Explanation



Explanation/Reference:
QUESTION 908
A project manager is working on a multiphase networking project. Phase 1 is scheduled to finish next month. Phase 2 is in the initiation phase and the budget approval is past due. However, the project manager has a strategy in place for approval.
What should the project manager use to monitor this and help ensure a delay does not impact project performance?
A. Issue log
B. Action log
C. Assumption log D. Change log
Correct Answer: C
Section: Monitoring and Controlling Explanation
Explanation/Reference:
QUESTION 909
A company is deploying a new solution of strategic interest for several of its affiliates in different countries. The team installing the solution has limited and specifically trained resources and cannot manage several deployments in parallel. The deployment project in the first country is late and is now running concurrently with the next deployment. The project manager announces that all countries’ deployments will be delayed due to a lack of resources.
What should the project manager have done to avoid this situation?
A. Monitored the first deployment’s progress more closely and informed all stakeholders about it.
B. Asked each country for an extra budget in order to hire high-level editor resources for the deployments.
C. Included extra resources on the team so they could have been trained on the product and been able to deploy it. D. Checked each affiliate’s requirement priorities and worked with them on a new deployment schedule.
Correct Answer: C
Section: Monitoring and Controlling Explanation
Explanation/Reference:



QUESTION 910
A project manager is leading a complex transformation project working with colocated teams across multiple time zones and cultures. Since this is the first time the organization has worked with this model, what should the project manager do to avoid friction and improve collaboration?
A. Conduct frequent team meetings to discuss tasks, next steps, and issues. B. Develop a project dashboard that is regularly shared with team members. C. Log this as a key risk and assign a full-time person to monitor it.
D. Outsource the issue to a company more experienced with this scenario.
Correct Answer: B
Section: Monitoring and Controlling Explanation
Explanation/Reference:
QUESTION 911
Provisional training is provided for a project that is in the process of client hand-over. The client then asks for a step-by-step manual, which was not included in the project’s deliverables.
What should the project manager do?
A. Accept the request and have the team immediately begin work on the manual. B. Initiate the change control process.
C. Reject the request because it is out of scope.
D. Offer to develop the manual as a separate project.
Correct Answer: C
Section: Monitoring and Controlling Explanation
Explanation/Reference:
QUESTION 912
A project team is staffed with experienced subject matter experts (SMEs). The project is going well and there are no known quality issues. Team members believe that the quality control process is unnecessary for this project.
What should the project manager do?



A. Create a team culture that is committed to quality.
B. Review the risk management plan to update risks.
C. Create a cause-and-effect diagram to quantify impacts. D. Remove the process from the quality management plan.
Correct Answer: A
Section: Monitoring and Controlling Explanation
Explanation/Reference:
QUESTION 913
A product is completed according to the project management plan, and team members are released to their functional areas. Upon receipt of the deliverables, a stakeholder realizes that the product cannot be accepted until a new set of requirements are included.
What should the project manager do next?
A. Update the scope management plan.
B. Revise the stakeholder engagement plan.
C. Review the work breakdown structure (WBS) with the stakeholder. D. Conduct the Perform Integrated Change Control process.
Correct Answer: C
Section: Monitoring and Controlling Explanation
Explanation/Reference:
QUESTION 914
During an audit, it was noted that only 20 percent of completed projects had documented lessons learned. What should the project manager have updated to document this?
A. Quality process assets
B. Change control documentation C. Organizational process assets D. Stakeholder responsibility matrix



Correct Answer: C
Section: Monitoring and Controlling Explanation
Explanation/Reference:
QUESTION 915
A new payment system is being built using agile principles. During a customer demonstration, the product owner requests a change to a module feature. Upon inspection of the scope document and user stories, it becomes clear that the change was not included in the initial project documents.
What should the project manager do next?
A. Request a budget increase from stakeholders to accommodate the change. B. Include the change in the next sprint.
C. Submit a request through the change control system.
D. Re-baseline the project to include the change.
Correct Answer: C
Section: Monitoring and Controlling Explanation
Explanation/Reference:
QUESTION 916
A project manager receives a project requirement that is out of scope but is not defined in project exclusions. What should the project manager do?
A. Accept the new requirements as part of the project scope.
B. Exclude the new requirement from the project scope.
C. Submit a change request to the change control board (CCB). D. Validate the new requirement with all project stakeholders.
Correct Answer: D
Section: Monitoring and Controlling Explanation
Explanation/Reference:



QUESTION 917
A project manager is running a complex transformation project. During a team briefing, the lead resource raises a concern that a critical milestone is being affected because tasks are taking longer than expected.
What should the project manager do?
A. Increase the number of resources to ensure that milestones are achieved.
B. Inform the project sponsor of the expected delay and potential impact.
C. Review the project management plan to identify how the estimates were built.
D. Identify corrective actions and raise the issue to the change control board (CCB) if needed.
Correct Answer: D
Section: Monitoring and Controlling Explanation
Explanation/Reference:
QUESTION 918
A client approaches a design team member requesting that a current task to be stopped and a new concept be developed. This will significantly change the design, and impact the project budget and schedule. The team member asks the project manager for the next course of action.
What should the project manager do?
A. Accept the request and make the changes.
B. Refer to the Perform Integrated Change Control process.
C. Ask the client to refrain from directly contacting team members. D. Hold a team meeting to discuss the request.
Correct Answer: B
Section: Monitoring and Controlling Explanation
Explanation/Reference:
QUESTION 919
A project sponsor informs the project manager that the equipment delivered as part of the project failed to meet the customer’s performance expectations. What should the project manager do first?



A. Review the inspection reports to confirm that the deliverables met what was outlined in the quality management plan. B. Implement the Control Quality process and take the necessary steps to satisfy the customer.
C. Meet with the equipment supplier.
D. Explain the Control Quality process to the customer.
Correct Answer: A
Section: Monitoring and Controlling Explanation
Explanation/Reference:
QUESTION 920
A project manager is managing an ongoing, complex project which is facing numerous, uncontrolled new requirements that impact the cost, quality, and schedule. The project manager has reviewed the project management plan and the lessons learned repository, and finds no guidance on how requests for updates should be handled within the project.
What component of the project management plan is missing?
A. Roles and responsibilities document B. Requirements traceability matrix
C. Change management plan
D. Stakeholder engagement plan
Correct Answer: C
Section: Monitoring and Controlling Explanation
Explanation/Reference:
QUESTION 921
A project that uses several vendors is estimated to complete in two years. At the end of the first year, a significant budget overrun is identified. Conscious that the project must be brought back under control, the project manager issues a change request.
What should the project manager do to support the change request?
A. Conduct a risk workshop
B. Perform a root cause analysis



C. Update the change control processes D. Complete a quality audit
Correct Answer: A
Section: Monitoring and Controlling Explanation
Explanation/Reference:
QUESTION 922
A construction organization’s change management policy states that changes not regarding project baselines can be revised and approved by functional managers, but changes regarding baselines must be revised by the change control board (CCB). The CCB meets once a month. A project manager in charge of a water supply project must obtain authorization to use a contingency reserve and continue with the project, but the next CCB meeting is in two weeks.
What should the project manager do?
A. Obtain authorization from management to update the cost baseline, document the change, and inform stakeholders. B. Submit a change request to the CCB and wait for approval to use the contingency reserve.
C. Ask the respective functional manager for approval.
D. Escalate the issue to management and wait for a resolution.
Correct Answer: D
Section: Monitoring and Controlling Explanation
Explanation/Reference:
QUESTION 923
While controlling project work, the team discovers that the schedule performance index (SPI) is 0.8 and the cost performance index (CPI) is 0.95. If the schedule for this project is a priority and no additional resources are available, what should the project manager do?
A. Use crashing
B. Use fast tracking
C. Use resource leveling D. Use resource smoothing
Correct Answer: B
Section: Monitoring and Controlling



Explanation Explanation/Reference:
QUESTION 924
A project’s sponsor is approving change requests from the company’s most important client and asks to be actively included in the project. These changes are negatively impacting the project’s schedule and cost.
What should the project manager do to stop the negative impacts?
A. Use and increase the contingency reserve for covering these changes. B. Update the project management plan with all the new changes.
C. Ask this sponsor to refrain from including more changes.
D. Ask this sponsor to use the change control board (CCB) moving forward.
Correct Answer: D
Section: Monitoring and Controlling Explanation
Explanation/Reference:
QUESTION 925
The change control board (CCB) has rejected a change request made by a key stakeholder. What should the project manager do?
A. Notify the key stakeholder about the decision made by the CCB. B. Ask the CCB to reconsider and review the change request again. C. Ask the sponsor to review and approve the change request.
D. Implement the change that the key stakeholder has requested.
Correct Answer: A
Section: Monitoring and Controlling Explanation
Explanation/Reference:
QUESTION 926
Project changes identified and promoted by project stakeholders are approved by the change control board (CCB). What should the project manager do next?


A. Notify project stakeholders and write a change management plan.
B. Revise the project management plan and work performance reports.
C. Make changes to project documents and communicate the decision to stakeholders. D. Update the user stories and product backlog.
Correct Answer: A
Section: Monitoring and Controlling Explanation
Explanation/Reference:
QUESTION 927
To ensure that every part of a project is not reworked, a project manager establishes a quality control task for each deliverable. However, the team believes that the additional review tasks are a waste of time. While they initially follow the quality control schedule, they stop shortly thereafter. Five weeks after the release of one of the deliverables, the client informs the project manager that there are some flaws that render the deliverable useless. The client wants the problem corrected at no additional cost, and sets a deadline of three days.
What should the project manager do first?
A. Evaluate the quality issue with the team.
B. Immediately correct the issue with the team.
C. Escalate the situation to their manager.
D. Engage the team in the importance of quality control reports to avoid rework.
Correct Answer: D
Section: Monitoring and Controlling Explanation
Explanation/Reference:
QUESTION 928
A project manager is evaluating the amount of time spent on quality. To better assess problems with a particular manufacturing process, the project manager wants to know the number of defects per component for the previous year and the ranking of defect occurrences.
What tool or technique should the project manager use? A. Cause-and-effect diagram



B. Histogram
C. Scatter diagram D. Control chart
Correct Answer: C
Section: Monitoring and Controlling Explanation
Explanation/Reference:
QUESTION 929
A recently appointed project manager is in constant conflict with a senior manager. Since this is not ideal for the team, the project manager wants to resolve this. What should the project manager do?
A. Escalate the issue to the project sponsor.
B. Enlist the help of a neutral mediator.
C. Request scheduled face-to-face meetings with the senior manager. D. Seek guidance from other project managers.
Correct Answer: A
Section: Monitoring and Controlling Explanation
Explanation/Reference:
QUESTION 930
A project to develop a new product contains many stakeholers who are trying to influence the project but have conflicting interests. The project manager has only completed the project charter and is working on the project management plan, which only gives a high-level view of both the product specifications and the project scope.
What should the project manager do next to build a detailed scope description?
A. Create the work breakdown structure (WBS).
B. Implement the Plan Scope Management process.
C. Develop the scope statement with stakeholder input. D. List all concerns in the stakeholder engagement plan.



Correct Answer: D
Section: Monitoring and Controlling Explanation
Explanation/Reference:
QUESTION 931
During the collection of stakeholder requirements, a disagreement between two key stakeholders delays sponsor approval of the project charter. What should the project manager do?
A. Escalate the issue to the project sponsor.
B. Remove all conflicting requirements.
C. Use conflict resolution techniques.
D. Conduct a benefits analysis with relevant stakeholders.
Correct Answer: C
Section: Monitoring and Controlling Explanation
Explanation/Reference:
QUESTION 932
A project is behind schedule and over budget. As a result of increased stakeholder pressure, the project team has been placed under serious duress. This causes a conflict between the quality and production managers, with each blaming the other for the delays and cost overruns.
What should the project manager do?
A. Meet with both managers, and ask them to immediately end the conflict to avoid negatively impacting the project. B. Discuss the situation with the stakeholders, and follow their suggestions for dealing with the conflict.
C. Meet with the managers’ supervisors to discuss possible actions.
D. Refer to the team charter for guidelines on how to deal with this conflict.
Correct Answer: D
Section: Monitoring and Controlling Explanation
Explanation/Reference:



QUESTION 933
A project manager joins a project with cross-functional stakeholders and a fixed go-live date. The project manager wants to quickly gather requirements and ensure all stakeholders are aligned so that any conflicts are flagged as early as possible.
What should the project manager do?
A. Set up job-shadowing sessions for all stakeholders. B. Conduct individual interviews with each stakeholder. C. Use facilitation techniques with all stakeholders.
D. Send a questionnaire to all stakeholders.
Correct Answer: C
Section: Monitoring and Controlling Explanation
Explanation/Reference:
QUESTION 934
While developing a project’s benefits management plan, a project manager receives input from some stakeholders that the project has very little value for the company. What should the project manager do next?
A. Use organizational process assets.
B. Review the business case with all stakeholders.
C. Notify the sponsor of the conflicting stakeholder concerns.
D. Document the stakeholders’ input in the stakeholder engagement plan.
Correct Answer: B
Section: Monitoring and Controlling Explanation
Explanation/Reference:
QUESTION 935
A new team member has been assigned to a project team. This resource is used to a different method that is less productive and does not enforce deadlines. The new delivery method is integrated so low-productivity personnel have a larger impact on the overall productivity of team performance.



What strategy can the project manager apply to resolve the conflict with the new resource?
A. Collaborate/problem solve B. Force/direct
C. Compromise/reconcile
D. Smooth/accommodate
Correct Answer: B
Section: Monitoring and Controlling Explanation
Explanation/Reference:
QUESTION 936
A project manager is leading project teams across various countries and time zones. When developing the stakeholder engagement plan, the project manager must consider that several stakeholders have conflicting views regarding scope, timeline, and project quality.
What should the project manager do first?
A. Apply tools and techniques to assess stakeholders’ influence, power, and impact.
B. Perform a risk assessment of cultural differences, and update the risk register accordingly. C. Meet individually, either in person or remotely, with each stakeholder to obtain buy-in.
D. Hire an expert cultural-differences coach to develop a strategy to address the issue.
Correct Answer: B
Section: Monitoring and Controlling Explanation
Explanation/Reference:
QUESTION 937
The project charter is complete and the project manager is looking for sponsor approval. At the beginning of a meeting with the sponsor and top stakeholders, the sponsor tells the project manager that they are leaving the company in two weeks and that it would be better to wait for the new sponsor to approve the charter. The rest of the stakeholders do not want to wait because it will delay the project. During the discussion, the sponsor stops the meeting and asks the reschedule for next week.
What conflict resolution technique is the sponsor using?



A. Prevention B. Smoothing C. Withdrawal D. Forcing
Correct Answer: C
Section: Monitoring and Controlling Explanation
Explanation/Reference:
QUESTION 938
A project manager and a product manager are both involved in managing a vendor for their respective deliverables. However, conflicts are arising with the vendor due to inconsistent communication. Furthermore, the product manager has more authority than the project manager.
How should the project manager proceed?
A. Update the issue log.
B. Consult the project management plan.
C. Review the project’s organization chart.
D. Engage in conflict resolution with the product manager.
Correct Answer: D
Section: Monitoring and Controlling Explanation
Explanation/Reference:
QUESTION 939
A company director asks the project manager to assist with developing the project charter, as there are differences in opinion about the technical requirements. What should the project manager use to resolve this situation?
A. Change request and variance analysis
B. Issue log and requirements management plan
C. Conflict management and focus groups
D. Strengths, weaknesses, opportunities, and threats (SWOT) analysis and team charter



Correct Answer: D
Section: Monitoring and Controlling Explanation
Explanation/Reference:
QUESTION 940
After reviewing work performance information, the project manager discovers that the project is behind schedule. The project manager learns that two project team members are underperforming because they had issues working together on former projects. The project manager decides to break the team apart and form new teams.
What conflict resolution technique did the project manager use?
A. Force/direct
B. Smooth/accommodate
C. Withdraw/avoid
D. Collaborate/problem solve
Correct Answer: C
Section: Monitoring and Controlling Explanation
Explanation/Reference:
QUESTION 941
As a result of a new investor’s participation, stakeholders receive status reports and project information in a language with which they are unfamiliar. This causes confusion, and lessons project support.
What should the project manager do?
A. Update the organizational process assets.
B. Change the work performance information.
C. Use conflict resolution techniques.
D. Check the communications management plan.
Correct Answer: D
Section: Monitoring and Controlling Explanation



Explanation/Reference:
QUESTION 942
To develop a new product, the project manager collects requirements from stakeholders. What should the project manager consider first to resolve conflicting requirements?
A. Problem solving techniques used in past projects B. Alignment with product launch strategy
C. Stakeholder involvement
D. Sponsor opinion
Correct Answer: A
Section: Monitoring and Controlling Explanation
Explanation/Reference:
QUESTION 943
Stakeholders have conflicting opinions about whether a change in scope should be approved. What tool or technique should the project manager use to help facilitate the stakeholders’ approval of the change?
A. Affinity diagram
B. Multicriteria decision analysis C. Autocratic decision making D. Alternatives analysis
Correct Answer: B
Section: Monitoring and Controlling Explanation
Explanation/Reference:
QUESTION 944
A project manager is working onsite daily with the client’s chief technology officer (CTO), department manager, and team members. The project manager is confused regarding conflicting requirements and priorities.



What should the project manager do?
A. Take notes about requirements and priorities and ask the department manager to help finalize them. B. Follow the CTO’s requirements and priorities since the client’s CTO is the highest authority.
C. Perform a stakeholder analysis to determine the requirements based on the stakeholders’ involvement. D. Report the situation to the project manager’s manager and seek advice for resolution.
Correct Answer: C
Section: Monitoring and Controlling Explanation
Explanation/Reference:
QUESTION 945
Shortly after a project’s first status meeting, the team realizes that the tasks are more complex than the project leader programmed. What should the project manager do to address this?
A. Prepare a change request.
B. Make changes to the original plan.
C. Hire more people for the critical tasks. D. Use the fast tracking technique.
Correct Answer: A
Section: Monitoring and Controlling Explanation
Explanation/Reference:
QUESTION 946
Faulty vendor-supplied parts must be returned and reordered. Based on previous experiences with this vendor, the project team had already identified this as a risk. What should the project manager do to record this?
A. Issue a change request to implement the contingency plan. B. Update the quality checklist.
C. Update the risk register.
D. Revise the vendor’s contract.



Correct Answer: B
Section: Monitoring and Controlling Explanation
Explanation/Reference:
QUESTION 947
A project manager arranges quality management training for the entire project team. The training will relate to the project’s final product deliverable. In what cost of quality (COQ) category should the project manager classify this training?
A. Internal failure B. Prevention
C. External failure D. Appraisal
Correct Answer: B
Section: Monitoring and Controlling Explanation
Explanation/Reference:
QUESTION 948
A senior manager asks a team member for a quick update on the project’s progress. The team member redirects the senior manager to the project manager to ensure that the information being relayed is accurate and appropriate for this manager to receive.
What document dictated this team member’s action?
A. Responsible, accountable, consult, and inform (RACI) matrix B. Communications management plan
C. Stakeholder register
D. Previous week’s meeting minutes
Correct Answer: A
Section: Monitoring and Controlling Explanation



Explanation/Reference:
QUESTION 949
A project manager is running a long-term project for a company that is increasing its infrastructure. In month 13 of the project, the client escalates an issue that an expected delivery from a contracted third-party vendor was not received. Upon investigation, the project manager discovers that the vendor was unaware of this.
Where should the project manager verify the delivery schedule?
A. Requirements traceability matrix B. Milestone list
C. Requirements management plan D. Assumption log
Correct Answer: C
Section: Monitoring and Controlling Explanation
Explanation/Reference:
QUESTION 950
A senior manager informs a project manager that the project is not performing as well as other projects. What can the project manager use to improve performance for the next series of iterations?
A. Retrospective session B. Backlog analysis
C. Team building
D. Team motivation
Correct Answer: A
Section: Monitoring and Controlling Explanation
Explanation/Reference:
QUESTION 951
A project manager meets with the team to revise the change management plan. A new sponsor disagrees with the project manager’s idea to extend documentation to cover any possible changes throughout the project’s life cycle. The sponsor believes that all changes are welcome and should be accepted using an agile



mindset.
What should the project manager do?
A. Allow the new sponsor to guide the team to achieve project objectives.
B. Emphasize that any project change must be discussed and documentation updated.
C. Ask the new sponsor to formalize this with the management team, and proceed with the planning session.
D. Emphasize that any project change is welcome, but ask the project team not to discuss the project management plan in detail.
Correct Answer: B
Section: Monitoring and Controlling Explanation
Explanation/Reference:
QUESTION 952
A new project manager on a project with a very tight budget is struggling, as they have no experience working on this type of project. What can the project manager do to mitigate the lack of experience?
A. Seek external training.
B. Ask for support from more senior project managers.
C. Review the lessons learned repository of similar projects. D. Request reassignment to a different type of project.
Correct Answer: B
Section: Monitoring and Controlling Explanation
Explanation/Reference:
QUESTION 953
During a project review meeting, the project manager observes that one team member performed tasks beyond the scope of work. What should the project manager do?
A. Review the impact on the baseline and initiate change control procedures. B. Crash the project to accommodate the additional scope that was performed. C. Advise the team member to keep all work within project scope.



D. Inform the client of additional cost implications due to the extra work completed.
Correct Answer: C
Section: Monitoring and Controlling Explanation
Explanation/Reference:
QUESTION 954
A vendor delivers an important component that fails to meet quality requirements. The vendor only agrees to financially compensate for a part of the delay caused by repairing the components.
What should the project manager do?
A. Ask the sponsor to approve additional funds to obtain the component more quickly from another vendor.
B. Refer to the procurement management plan, and request compensation from the vendor in line with the contract. C. Modify the risk management plan to include necessary decisions on the quality management approach.
D. Revise the quality management plan to address how poor quality should be compensated.
Correct Answer: B
Section: Monitoring and Controlling Explanation
Explanation/Reference:
QUESTION 955
A project manager notices that a vendor consistently revises deliverables that provide input information to final project deliverables. The revisions are unidentified, and the team is concerned that some updates may be missed and impact dependent activities.
What should the project manager do?
A. Ask the team to conduct detailed checks of vendor documents before implementation. B. Meet with the team to identify implemented updates.
C. Inform the vendor that approved project quality procedures should be followed.
D. Ask the vendor to provide a detailed revision history.
Correct Answer: C
Section: Monitoring and Controlling



Explanation Explanation/Reference:
QUESTION 956
A project manager new to a project quickly notices a low level of motivation in project team members. What should the project manager do?
A. Develop team-building exercises.
B. Reassign the resources to other projects. C. Implement the Maslow pyramid.
D. Establish ground rules.
Correct Answer: A
Section: Monitoring and Controlling Explanation
Explanation/Reference:
QUESTION 957
Resource constraints on a high-priority project may cause schedule delays. The project manager updates the status report sent to stakeholders, but few read it. While most stakeholders consider quality as paramount, the engineer believes that the most urgent issue is the schedule. When the delay becomes a reality, the engineer is surprised and angry.
What should the project manager have done to keep the engineer engaged?
A. Conducted a stakeholder analysis to understand how best to communicate the delay and manage expectations.
B. Requested at an earlier stage that the project sponsor intervene to prevent resource constraints from becoming an issue. C. Consulted the communications management plan to understand the reporting and escalation process.
D. Referenced the resource management plan to understand the escalation process for sharing resources
Correct Answer: B
Section: Monitoring and Controlling Explanation
Explanation/Reference:
QUESTION 958



A large government project has been completed, and the project manager asks the customer for approval. The customer informs the project manager that a six- month nondisclosure agreement failed to be signed by all team members. Most of the project resources are subcontracted and have been released.
What should the project manager have done to avoid this situation?
A. Ensured customer relations were closely maintained.
B. Managed closely all project team members
C. Reviewed the contract terms in the beginning of the project D. Managed closely customer expectations
Correct Answer: C
Section: Monitoring and Controlling Explanation
Explanation/Reference:
QUESTION 959
A project manager for a small project periodically engages resources for tasks in the project management plan. However, due to the current budget, the resources cannot be retained for the full project life cycle. According to project stakeholders, there is no additional budget available, so the project manager must carefully plan how resources will be used to execute the project.
What should the project manager do to ensure effective project delivery while utilizing resources within budgeted limits?
A. Move budgeted funds from other project areas to mitigate any risk of gaps in assignments.
B. Schedule similar tasks around the same time to limit the duration of resources’ engagements.
C. Create a budget change request for stakeholders before presenting project progress.
D. Identify those resources who can likely perform all necessary project tasks, and remove resources that are specialized.
Correct Answer: B
Section: Monitoring and Controlling Explanation
Explanation/Reference:
QUESTION 960
In a project with a multigenerational team, some resources are underperforming due to differing viewpoints. This may cause project delays. What should the project manager do?



A. Use the collaborate/problem solve technique.
B. Find new, more cooperative team members.
C. Define the communications management plan for the team. D. Use the force/direct technique.
Correct Answer: A
Section: Monitoring and Controlling Explanation
Explanation/Reference:
QUESTION 961
A project sponsor constantly demands that a project is delivered as quickly as possible. The project manager identifies an issue that will delay the project by one week.
What should the project manager do?
A. Devise a recovery plan to minimize the impact, and meet with the project sponsor to discuss it. B. Ask a subject matter expert (SME) to personally discuss the issue with the project sponsor.
C. Send an updated status report with a revised schedule and budget to the entire team.
D. Document the delay in the project management plan, and communicate it to the sponsor.
Correct Answer: A
Section: Monitoring and Controlling Explanation
Explanation/Reference:
QUESTION 962
A lead business analyst on a large project has consistently been working late to finalize requirements for the next sprint. In the weekly team lead meeting, the project manager learns there are several business analysts on the team who have free cycles.
What should the project manager do to ensure an even workload?
A. Facilitate a discussion within the team to redistribute the work within the project team.
B. Review the list of open requirements and reassign them to team members with free cycles.



C. Direct the business analysts with free cycles to take more ownership of the project. D. Delay the start date of the next sprint to allow more time for gathering requirements.
Correct Answer: A
Section: Monitoring and Controlling Explanation
Explanation/Reference:
QUESTION 963
A high-power, high-influence project sponsor usually makes multiple requests for the same information in different formats that are not included in the communications management plan. This is frustrating for the project manager, who is unsure about what to do to fix the problem.
How should the project manager address this issue?
A. Escalate the request to the functional manager to obtain advice on how to work with the project sponsor.
B. Delay responding to the sponsor when the information has been previously provided to avoid wasting resources.
C. Modify the communications management and stakeholder engagement plans to reflect the style and needs of the sponsor.
D. Provide information only in the formats specified in the communications management plan, and remind the sponsor of the plan.
Correct Answer: A
Section: Monitoring and Controlling Explanation
Explanation/Reference:
QUESTION 964
A project manager’s virtual team is midway through a sprint with complex tasks that are behind schedule. During a daily stand-up meeting, a new member of the team interrupts and asks everyone to define their position and what they were working on before this current sprint.
What should the project manager do?
A. Address the situation immediately by answering the new member’s question.
B. Respectfully inform the team member that this would be best handled in another meeting.
C. Ask each team member to explain their role and the nuances of their day-to-day activities.
D. Ask the team to give their attention to the new team member and answer any questions for clarification.
Correct Answer: B



Section: Monitoring and Controlling Explanation
Explanation/Reference:
QUESTION 965
A project manager wants to ensure that particular project tasks assigned to team members are being done appropriately during the implementation phase. What should the project manager conduct to manage the tasks?
A. A problem-solving meeting to discuss the work performed B. A quality management plan review for the work performed C. A root cause analysis of the work performed
D. An audit of the work performed
Correct Answer: D
Section: Monitoring and Controlling Explanation
Explanation/Reference:
QUESTION 966
A project manager finds that one of the team members is communicating with the client regarding project deliverables and project progress without notifying the project manager. What should the project manager do?
A. Communicate the resource breakdown structure (RBS) to the team member.
B. Talk about this situation in the next scheduled progress meeting.
C. Communicate the responsible, accountable, consult, and inform (RACI) chart to the team member. D. Send a daily email to the client that contains the updated team achievements.
Correct Answer: C
Section: Monitoring and Controlling Explanation
Explanation/Reference: