Find the approach that would produce the best results?

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A CIO has made value stream mapping a key part of an overall IT improvement effort. A value stream map for existing services is being developed. Which approach would produce the best results?


Hire process consultants to develop process maps, and minimize the involvement of staff in the design of the future state of the value stream

Ask stakeholders of the value stream to document all process steps which they are responsible for, and then assign team members to each process step to develop improvements

Hire an organizational change management consultant to identify attitudes, behaviors, and cultural changes required to make value streams more effective

Ask stakeholders of the value stream to work together to find ways to optimize and eliminate waste, and establish metrics for measuring improvemen