Question 12 two coworkers are fighting over how to do a specific project that is due in 24 hours. Their manager interve

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Question 12
two coworkers are fighting over how to do a specific project
that is due in 24 hours. Their manager intervenes and tells
them to "just do it the way I told you to and get it done by the
deadline". the coworkers are upset but they begrudgingly stop
fighting and do what the manager said.
What conflict management strategy did the manager use?
mediation
dictation
compromising
arbitration
Question 13
After restructuring, your division has had trouble filling the
open positions with appropriate candidates. The selection processes
used by human resources have not yet been adjusted to accommodate
the new criteria required for the restructured job positions and
nothing has been put in place to improve the recruiting process.
This problem is an example of which kind of resistance to
change?
threat to expertise
structural inertia
limited focus of change
group inertia