The following table shows data on the average number of customers processed by several bank service units each day. The

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The following table shows data on the average number of
customers processed by several bank service units each day. The
hourly wage rate is $10, the overhead rate is 1.1 times labor
cost, and material cost is $6 per customer.
Unit A:
Employees = 4
Customers processed / day = 40
Unit B:
Employees = 8
Customers processed / day = 43
Unit C:
Employees = 4
Customers processed / day = 56
Unit D:
Employees = 2
Customers processed / day = 30
a. Compute the labor productivity and the
multifactor productivity for each unit. Use an eight-hour day for
multifactor productivity. (Round your "Labor
Productivity" answers to 1 decimal place and "Multifactor
Productivity" answers to 3 decimal places.)
b. Suppose a new, more standardized
procedure is to be introduced that will enable each employee to
process one additional customer per day. Compute the expected labor
and multifactor productivity rates for each
unit. (Round your "Labor Productivity" answers to 1
decimal place and "Multifactor Productivity" answers to 3
decimal places.)