Instructions: A Customer Support System allows a company to handle the requests for customer service and communicate and

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Instructions A Customer Support System Allows A Company To Handle The Requests For Customer Service And Communicate And 1 (62.67 KiB) Viewed 10 times

Instructions: A Customer Support System allows a company to handle the requests for customer service and communicate and address their support tickets with customers. (What kind of customer service provided in your customer support system? You, as a developer has to think of it). A robust customer support platform or help desk software lets you streamline the process of customer care by automating the complete ticketing process, offering multi-channel support, customizing performance reports, and delivering quality and faster service dashboards. Customer service nowadays plays a key role in any company's life. The correct help desk software will help organization place their customer service as a competitive advantage. Based on this, choose any type of customer service to complete the following requirements:

Question 1 Draw a UML class diagram to represent the structure of the system. Identify TWO (2) classes only with the properties and method for the system. The properties MUST include a combination of data type string, integer, double/float, date. Example: customer and report classes.

Question 2 Write a Java Bean class for each of the identified classes in Question 1. (Note: include the source code here)

Question 3 Design a web page (HTML, CSS) for the Customer Support System that includes the properties identified in Question 1. The web page must include form (doPost or doGet) for submission. Briefly explain and include screenshot of the interface. (Note: include the screenshot of the web page, brief explanation and source code here)

Question 4 Based on Question 3, after the form is submitted to the server, retrieve and display the submitted information using Servlet only. JSP and Database are not needed. (Note: include the screenshot of output and source code here)