6) In business documents, only when you are at fault. * Your answer 7) A clear and convincing prepares the audience for
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6) In business documents, only when you are at fault. * Your answer 7) A clear and convincing prepares the audience for
6) In business documents, only when you are at fault. * Your answer 7) A clear and convincing prepares the audience for the refusal, resulting in audiences who find it easier to accept the negative message. Your answer 8) A buffer must do all of the following EXCEPT: * Put the audience in a good frame of mind. Not imply a positive answer. Give the bad news. Provide a natural transition to the body of the letter.
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