For this task, you will assume that you are employed by a medium scale retailer working as the professional development

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For this task, you will assume that you are employed by a medium
scale retailer working as the professional development consultant
for Human Resources. There have been several scandals in retail
including by businesses which do not understand their consumer law
responsibilities and have been insisting that their policy is only
to provide refunds for damaged goods returned in original
packaging. Investigations have resulted in substantial financial
penalties and a significant loss to business reputation. Your
manager requires you to complete a short report aiming to both
educate and advise your organisation’s employees on how they should
be conducting business in a way that does not breach the Australian
Consumer Law. (ACL) You are required to address the following: -
The function of the Competition and Consumer Act 2010 (Cth), and
why the Act was passed by Parliament. - Explain S18 of the
Australian Consumer Law and its significance to business activity
referring to the elements of misleading and deceptive conduct -
Explain the nature of Consumer Guarantees focusing on SS 54-56
- Describe an example of enforcement by the Australian Competition
and Consumer Commission (ACCC) in the last 12 months due to conduct
that was in contravention of Schedule 2 of the Act (S18 or the
Consumer Guarantees above SS54-56)