Question 2 - Chapter 12 & 13 Graded Homework Connect 13 Graded Homework Help Save & Exit Submit Exercise 12-10 (Static)

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Question 2 Chapter 12 13 Graded Homework Connect 13 Graded Homework Help Save Exit Submit Exercise 12 10 Static 1 (46.9 KiB) Viewed 88 times

Question 2 - Chapter 12 & 13 Graded Homework Connect 13 Graded Homework Help Save & Exit Submit Exercise 12-10 (Static) Internal Business Process Measures and Customer Value Propositions (L012-13 The table shown below contains a variety of performance measures that companies might use as internal business process measures in their balanced Scorecards. Each measure is accompanied by a + or - to indicate whether the performance measure should increase or decrease over time, Required: For each measure, place an X in one of the three columns to indicate whether the measure would most likely be adopted by a company pursuing a strategy focused on operational excellence, product leadership, or customer intimacy Item Operational Excellence Product Leadership Customer Intimacy Example Number of patents approved () 1. Delivery cycle time (-> 2. Number of new products designed (*) 3. Average contact hours per customer (0) 4. Non-value-added activity costs (--> 5. Percent of suppliers with long-term contracts (+) 6. Number of modular product designs (*) 7. Number of customized products co-designed with customers 8. Defect-free units as a percentage of completed units (0) 9. Number of options available for customers to choose from (+)