In response to intensive foreign competition, the management of Florex Company has attempted over the past year to impro

[answerhappygod]

In response to intensive foreign competition, the management of
Florex Company has attempted over the past year to improve the
quality of its products. A statistical process control system has
been installed and other steps have been taken to decrease the
amount of warranty and other field costs, which have been trending
upward over the past several years. Costs relating to quality and
quality control over the last two years are given below:
Sales have been flat over the past few years, at $90,000,000 per
year. A great deal of money has been spent in the effort to upgrade
quality, and management is anxious to see whether or not the effort
has been effective.