3. A company made its largest investment into a BIS information system meant to streamline the business processes and pr

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3. A company made its largest investment into a BIS information
system meant to streamline the business processes and provide
e-business capabilities. The system was developed within time and
budget. However, the system did not achieve success as expected
with complaints beginning in few months of operating it. It was
continuing to require significant further investment and facing
resistance in usage from the employees, who continued using old
ways rather than using the system efficiently. The CFO raised a lot
of problems with the system, including the resistance to its
adoption as it does not address the requirements of the teams. The
users of the system were not involved in the system design and some
useful functionalities were deferred. Even usage of the system does
not seem easy. The company is facing financial challenges now.
3.1 What went wrong with the investment in the case here, and
what can be done to prevent these problems in the future? (5
marks)
3.2. What does the company need to do to realize the benefits
that were projected for the system? (5 marks)
Please provide reference taken from as well.