Objectives of this assignment: 1 Describe the importance of a first impression. 2. Identify types of nonverbal communica

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Objectives Of This Assignment 1 Describe The Importance Of A First Impression 2 Identify Types Of Nonverbal Communica 1 (86.53 KiB) Viewed 244 times

Objectives of this assignment: 1 Describe the importance of a first impression. 2. Identify types of nonverbal communication. 3. Describe personal boundaries with professional verbal communication. 4. Describe therapeutic communication and active listening. 5. Describe personal boundaries with professional verbal communication. SCENARIO TWO: Most patients who visit a medical office are either ill or afraid of the possible information the physician may give them. This fear may cause the patient to use defense mechanisms to handle the information. Ethnic and cultural backgrounds also play a role in how patients react in the physician's office. (2 points) QUESTION: What do medical assistants need to know about defense mechanisms and multicultural issues interfering with communication?