Vidant Health is a North Carolina–based private, not-for-profit healthcare system comprising “nine hospitals, home healt

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Vidant Health is a North Carolina–based private, not-for-profit
healthcare system comprising “nine hospitals, home health, hospice,
wellness centers, a freestanding surgery center and [more than] 70
ambulatory care practices” (Jones and Dutton 2014, 38). In 2006, a
series of errors in one of the system’s facilities led to a patient
being transfused with incompatible blood that resulted in that
patient’s death (Wynn et al. 2014). This event spurred the system
to develop and implement major initiatives to change its operations
for the better. The improvements were so successful that Vidant
Health received the John M. Eisenberg Patient Safety and Quality
Award in 2013. Moreover, the system achieved an 83 percent
reduction in serious safety events, a 62 percent reduction in
hospital-acquired infections, a 98 percent optimal care on the core
measures of the Centers for Medicare & Medicaid Services and
The Joint Commission, and scored in the top 25 percent of the
Hospital Con-sumer Assessment of Healthcare Providers and Systems
(Atkins 2014; Wynn et al. 2014, 216). These outcomes would not have
been possible if Vidant Health did not roll out across the system
the changes in safety training, board leadership, transparency,
patient–family partnerships, and leader and physician engagement.
Safety training was implemented im-mediately after the patient’s
death, and it focused on improving the following.Safety habits for
error prevention•Situational awareness and sensitivity to
operations•Knowledge of daily on-site events and issues, which
entails leaders and managers checking in with employees to discuss
what happened in the preceding 24 hours, what is anticipated in the
next 24 hours, and other points (such as safety priorities)Board
leadership included training for board members on quality care
topics. Trans-parency became the policy and entailed practices such
as posting unexpected outcome and harmful event data on the
system’s website. (Patient–family partnerships is discussed earlier
in the chapter.) Leader and physician engagement called for them to
lead quality improve-ments “at the front line” (Wynn et al. 2014,
215)

1. Identify and explain how one action by Vidant Health
illustrates what operations managers actually do.
2.Identify and explain how Vidant Health’s actions illustrate
the ethical principles of justice, beneficence, nonmaleficence, and
autonomy in the workplace
.3.Go to Vidant Health’s website and review its mission, vision,
and values statement. How do Vidant Health’s actions fit its
mission, vision, and values