QUESTION 2 (25) 2.1 You have recently been appointed the Operations Manager as a large (325 bed) public hospital. Severa

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QUESTION 2 (25) 2.1 You have recently been appointed the Operations Manager as a large (325 bed) public hospital. Severa

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QUESTION 2 (25)
2.1 You have recently been appointed the Operations Manager as a
large (325 bed) public hospital. Several complaints have been made
about the slow processing times of both in and outpatients.
Construct a Service Blueprint to indicates points of customer
contacts and potential failure points. (10)
2.2 From your service blueprint, develop an action plan on how
you would eliminate potential failure points. (15)
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