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application and answer sheet Accounts Receivable and Collection for the Medical Practice Approved for 5 AAMA CEUS-Administrative Answers (circle the correct answer) Credit: Use the box at the right to EU Test. Base your choices on the ived from this monograph. assigned credits, a score of at least be achieved. 1. T F 24. T F 2. T F 25. T F 3. T F 26. T F marked via certified mail no later after purchase date of this guided 4. T F 27. T F 5. T 28. T F 6. T F 29. T F : Nonmembers will not receive assing. Call 312/899-1500 for nscripts. 7. T F 30. T F 8. T F 31. T F ginals of this answer sheet will be ocopies will not be accepted. 9. T F 32. T F 10. T F 33. T F 11. T F on Form 34. T F 12. T F 35. A BCD 13. T F 36. ABCD 14. T F 37. A B C D 15. T F le initial 38. A B C D 16. T F 39. A BCD 17. T F 40. A BCD 18. T F 19. T F 41. A BCD 20. T F 42. A B C D 21. T F 43. A B CD 22. T F 44. A B C D Status: 23. T F 45. A BCD Nonmember ht The completion date is six months from date of purcha number (required) Complete this form and return it to: ur digits of Soc. Sec. no. (required) AAMA Continuing Education Dept. 20 N.Wacker Dr., Ste. 1575 Chicago 11 10605
Accounts Receivable and Collection for the Medical Practice CEU Test Directions: 1-34: Determine whether each of the statements is true (T) or false (F), and mark your selections on the "CEU Test Application." 35-45: Choose the best completions for the statements and mark your selections on the "CEU Test Application." Base your answers on the information derived from this manuscript. 1. Accounts receivable, by definition, are all unpaid balances due from patients for services rendered. 2. Payment at the time of service (PATOS) is the most efficient method for accounts receivable control. 3. Any practice employee is authorized to, and therefore should, communicate collection guidelines with the patient. 4. It is an acceptable business practice to request a listing of specific credit references during patient intake. 5. It is not necessary to verify insurance coverage when a patient changes jobs. When verifying an appointment it is appropriate to remind the patient of any unpaid balance and to request payment at the time of the appointment. 7. Good collection technique specifies how much you want and when y want it. 8. When telephoning a patient about a delinquent account you may lea detailed message on an answering machine at the patient's residenc 9. Active listening includes silent pauses. American Association of Medical Assistants Ⓡ Ⓡ Ⓡ T P
F 11. As long as it is not in writing, you can threaten any form of collection action without following through 12. Patient dumping accusations must be considered before releasing a patient from your practice for nonpayment of your charges. 13. During patient check out, you may offer the option of delaying paym 14. The Truth in Lending Act outlines the responsibilities of the lender i five or more payments are needed to settle a debt. 15. Patient accounts with payment plans should be reviewed monthly. 16. Collection schedules should be customized for your practice and geographic economy 17. A dollar collected at the time of service has the same value as one collected two months after the service date. 18. All bad debt balances should be removed from the accounts receival balance when they are determined to be uncollectible. 19. Charts of the bad debt patients should be identified by a notation recognizable only to practice employees. 20. The responsible party for a child of divorce is the adult accompanyi the child for treatment. 21. Worker's compensation claims cannot be billed to the patient unless claim is ruled non-industrial. 2. Proof of claim must be filed in probate of estate within six months o patient's death. While all employees should be familiar with collection policies, onl accounts receivable staff should answer billing questions. Collection policies and letters should be reviewed by an attorney periodically to assure there is no violation of state regulations or lav EFT payments are transmitted from the insurance carrier's financial institution directly into the medical provider's financial institution ccount. T
AGE N D F Ge Jy 9 D Accounts Receivable and Collection for the Medical Practice 26. ERA refers to an electronic remittance advice. 27. Electronic postings of payments do not require review. 28. The allowable amount established for each CPT code is consistent for carriers. 9. All funds received daily for payment in the practice are posted into batch. TRUE 30. To reconcile a payment batch, a separate calculator tape is run for payments, withheld amounts, and adjustments. 31. Charges must be verified for entry accuracy, including modifier us 32. Each insurance carrier adjustment must be verified for accuracy posting. 33. The individual posting account balance write offs should be giv complete authority to do so without superior approval. 34. A written review request to the insurance carrier is the only w resolve incorrectly processed claims. Multiple Choice: 35. Collection policy is established by A. the staff. B. the physician. G. the staff and physician. D. the practice accountant. 36. Collection guidelines are best communicated to the pat A. the receptionist. B. the patient brochure. C. the physician. D. the clinical assistant/nurse. E. All of the above.