Instructions Read the scenario that follows, perform research as indicated and create an HIM dashboard and memo to prese

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Instructions
Read the scenario that follows, perform research as indicated
and create an HIM dashboard and memo to present to the chief
clinical officer.
Scenario
Karen White, RHIA, was recently hired as the new HIM director at
a 450-bed suburban teaching hospital. Karen has been in the HIM
field for approximately three years. Her past experience includes
being the data quality specialist for the HIM coding area at a
large teaching facility. She is familiar with the functions of
coding and data reporting, but not as familiar with the other
functions within the HIM department. Her boss, the chief clinical
officer, wants her to create a department dashboard for monitoring
key performance indicators within the department. He would like the
dashboard sent to him on the first day of each month. The HIM
department is comprised of the following functions and staff to
support the functions:
Staff: 1 coding manager, 1 data quality coder, 15 remote-based
coders
Staff: 1 ERM lead, 2 document
imaging technicians, 3 file retrieval clerks
Staff: 1 RP lead, 2 ROI
coordinators, 1 chart analyst, 1 transcription coordinator
Staff: 1 lead support
specialist (director support position), 2 support specialists
Staff: 1 application
specialist, 2 application analysts
Assumptions
Deliverables – 100 points
Create a user-friendly dashboard including key performance
indicators from each functional area and the HIM department. Make
sure a benchmark is included for each key performance indicator.
Create a memo to the chief clinical officer to accompany the
dashboard using these parameters: