PLEASE GIVE A DETAILED ANSWER REGARDING TO QUESTION Read the ACHE "Competencies for Leadership Skills" below. Ponder/Re

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PLEASE GIVE A DETAILED ANSWER REGARDING TO
QUESTION
Read the ACHE "Competencies for Leadership Skills"
below. Ponder/Reflect on the skills
listed. List your skill areas of strengths. Why do
you feel they are strengths. Have they been tested? If so,
how?
Global Healthcare Management Competency Directory
1. Leadership Competencies:
A. Leadership Skills and Behavior
Articulate and communicate the mission, objectives and
priorities of the organization to internal and external
entities
Incorporate management techniques and theories into leadership
activities
Analyze problems, promote solutions and encourage decision
making
B. Engaging Culture and Environment
Create an organizational climate built on mutual trust,
transparency and a focus on service improvement that encourages
teamwork and supports diversity
Encourage a high level of commitment from employees by
establishing and communicating a compelling organizational vision
and goals
Hold self and others accountable to surpass organizational
goals
C. Leading Change
• Demonstrate understanding of the function of media and
public relations
C. Facilitation and Negotiation
• Manage conflict through mediation, negotiation and other
dispute resolution techniques
• Demonstrate problem solving and problem-solving
skills
• Build and participate in effective multidisciplinary
teams
3. Professional and Social Responsibility
Competencies:
A. Personal and Professional Accountability
• Advocate for and participate in healthcare policy
initiatives
• Advocate for rights and responsibilities of patients and
their families
• Demonstrate an ability to understand and manage
conflict-of-interest situations as defined by organizational
bylaws, policies and procedures
• Practice due diligence in carrying out fiduciary
responsibilities
• Commit to competence, integrity, altruism and the
promotion of the public good
• Promote quality, safety of care and social commitment, in
the delivery of health services
B. Professional Development and Lifelong Learning
• Demonstrate commitment to self-development including
continuing education, networking, reflection and personal
improvement
C. Contributions to the Profession
• Contribute to advancing the profession of healthcare
management by sharing knowledge and experience
• Develop others by mentoring, advising, coaching and
serving as a role model
• Support and mentor high-potential talent within both
one’s organization and the profession of healthcare management
D. Self‐Awareness
• Be aware of one’s own assumptions, values, strengths and
limitations
• Demonstrate reflective leadership by using self-
assessment and feedback from others in decision making
E. Ethical Conduct and Social Consciousness
•
•
Promote ongoing learning and improvement in the organization
Respond to the need for change and lead the change process
D. Driving Innovation
• Encourage diversity of thought to support innovation,
creativity and improvement
2. Communications and Relationship Management
Competencies:
A. Relationship Management
Demonstrate effective interpersonal relationships and the
ability to develop and maintain positive stakeholder
relationships
Practice and value transparent shared decision making and
understand its impacts on stakeholders (internal and external)
Demonstrate collaborative techniques for engaging and working
with stakeholders
B. Communication Skills and Engagement
Exercise cultural sensitivity in internal and external
communication
Demonstrate strong listening and communication skills
Present results of data analysis in a way that is factual,
credible and understandable to the decision makers
Prepare and deliver business communications such as meeting
agendas, presentations, business reports and
6 project communication plans
•
Demonstrate high ethical conduct, a commitment to transparency
and accountability for one’s actions
Leadership Competencies for Health Services Managers
Use the established ethical structures to resolve ethical
issues
Maintain a balance between personal and professional
accountability, recognizing that the central focus is the needs of
the patient/community
3. Health and Healthcare Environment Competencies:
A. Health Systems and Organizations
Demonstrate an understanding of system structure, funding
mechanisms and how healthcare services are organized
Balance the interrelationships among access, quality, safety,
cost, resource allocation, accountability, care setting, community
need and professional roles
Assess the performance of the organization as part of the health
system/healthcare services
Use monitoring systems to ensure legal, ethical, and
quality/safety standards are met in clinical, corporate and
administrative functions
Promote the establishment of alliances and consolidation of
networks to expand social and community participation in health
networks, both nationally and globally
B. Health Workforce
• Demonstrate the ability to optimize the healthcare
workforce around local critical workforce issues, such as
shortages, scope of practice, skill mix, licensing and fluctuations
in service
C. Person‐Centered Health
Effectively recognize and promote patients and their
family’s/caregiver’s perspectives in the delivery of care
Include the perspective of individuals, families and the
community as partners in healthcare decision- making processes,
respecting cultural differences and expectations
D. Public Health
Establish goals and objectives for improving health outcomes
that incorporate an understanding of the social determinants of
health and of the socioeconomic environment in which the
organization functions
Use vital statistics and core health indicators to guide
decision making and analyze health trends of the population to
guide the provision of health services
Manage risks, threats, and damage to health during disasters
and/or emergency situations
Evaluate critical processes connected with the public health
surveillance and controls systems and
Leadership Competencies for Health Services Managers
communicate relevant surveillance information to increase
response to risks, threats, and damage to health
• Recognize the local implications of global health events
to understand global interconnectivity and its impact on population
health conditions
5. Business Competencies:
A. General Management
Demonstrate knowledge of basic business practices, such as
business plans, contracting, and project management
Collate relevant data and information, and analyze and evaluate
this information to support or make an effective decision or
recommendation
Seek information from a variety of sources to support
organizational performance, conduct needs analysis and prioritize
requirements
B. Laws and Regulations
• Abides by laws and regulations applicable to the work of
the organization
C. Financial Management
• Effectively use key accounting principles and financial
management tools, such as financial plans and measures of
performance (e.g., performance indicators)
• Use principles of project, operating and capital
budgeting
• Plan, organize, execute and monitor the resources of the
organization to ensure optimal health outcomes and effective
quality and cost controls
D. Human Resource Management
• Provide leadership in defining staff roles and
responsibilities, developing appropriate job classification/grading
systems and workforce planning
• Effectively manage departmental human resource processes,
including scheduling; performance appraisals; incentives; staff
recruitment; selection and retention; training and education;
motivation, coaching and mentoring; and appropriate productivity
measures
E. Organizational Dynamics and Governance
Demonstrate knowledge of governmental, regulatory, professional
and accreditation agencies
Effectively apply knowledge of organizational systems theories
and behaviors
Interpret public policy, legislative and advocacy processes
within the organization
7
Manage within the governance structure of the organization
Create and maintain a system of governance that ensures
appropriate oversight of the organization
Demonstrate knowledge of the role of leadership within
governance structure
F. Strategic Planning and Marketing
Lead the development of key planning documents, including
strategic plans, business service plans and business cases for new
services
Plan for business continuity in the face of potential disasters
that could disrupt service delivery
Develop and monitor operating-unit strategic objectives that are
aligned with the mission and strategic objectives
Apply marketing principles and tools to develop appropriate
marketing to the needs of the community
Evaluate whether a proposed action aligns with the
organizational business/strategic plan
G. Information Management
Use data sets to assess performance, establish targets, monitor
indicators and trends, and determine if deliverables are met
Ensure that applicable privacy and security requirements are
upheld
Ensure optimal use of information and trend analysis within the
organization through the use of business intelligence, information
management, clinical, and business systems
Promote the effective management, analysis and communication of
health information
H. Risk Management
• Effectively use risk management principles and programs,
such as risk assessment and analysis and risk mitigation
I. Quality Improvement
Develop and implement quality assurance, satisfaction, and
patient safety programs according to national initiatives on
quality and patient safety
Develop and track indicators to measure quality outcomes,
satisfaction and patient safety, and plan continuous
improvement
J. Systems Thinking
• Demonstrate an understanding of the interdependency,
integration, and competition among healthcare sectors
• Connect the interrelationships among access, quality,
cost, resource allocation, accountability and community need
K. Supply Chain Management