Answer Happy

Scenario #1 Imagine the following scenario: after being left to wait a long time, a patient heads to the front desk and asks you why any doctor isn't seeing him. He believes he has an appointment, but as it turns out, he was scheduled for the next day. The patient gets angry and considers that it's the clinic's fault since they didn't make the time and date of the appointment clear enough. Moreover, he claims that he will leave town tomorrow and requests to be seen by a doctor today. How would you avoid a crisis. I