Answer Happy

Q1
Choose the correct option. Logistics encompass the following
aspects:
a.Storage – keeping an appropriate amount of materials;
Warehousing – providing suitable accommodation (location capacity,
capabilities); Security – protecting items from damage or theft and
Order processing and communication – information sharing.
b.Storage – keeping an appropriate amount of materials.
c.Storage – keeping an appropriate amount of materials; and
Warehousing – providing suitable accommodation (location capacity,
capabilities).
d.Storage – keeping an appropriate amount of materials;
Warehousing – providing suitable accommodation (location capacity,
capabilities); and Security – protecting items from damage or
theft.
Q2
Choose the correct option. The benefits of ERP include:
a.It will develop the skills of people in the operation.
b.It is able to integrate suppliers of the supply chain into the
system.
c.It requires physical storage space.
d.It is linked to all organisational systems and external
parties cannot access information.
Q3
Customer relationship management is important because:
a.It is a method of learning more about customer needs and
behaviours.
b.The customer will not want to complain to preserve the
relationship.
c.The business can create the illusion of customer service.
d.The business can get customers to buy goods they do not
need.
Q4
Use the following scenario: Builders Supply is a company that
sells cement. Their demand for cement is reasonably constant
throughout the year. Last year they sold 9 600 tonnes of cement.
Builders Supply purchases its bagged cement from a single supplier.
The cost of placing an order is R75 each time an order is placed.
Inventory holding cost is 20 per cent of purchase cost. They
purchase cement at R80 per ton. The company would like to make a
single order of cement. Calculate the economic order quantity
(EOQ). The cost of ordering inventory is ____:
a.75
b.20
c.80
Q5
Use the following scenario: Builders Supply is a company that
sells cement. Their demand for cement is reasonably constant
throughout the year. Last year they sold 9 600 tonnes of cement.
Builders Supply purchases its bagged cement from a single supplier.
The cost of placing an order is R75 each time an order is placed.
Inventory holding cost is 20 per cent of purchase cost. They
purchase cement at R80 per ton. The company would like to make a
single order of cement. Calculate the economic order quantity
(EOQ). Demand is ___________.
a.6 900
b.960
c.9 600