Assume you are Mark Allen, the Clinical Information Systems Manager at Intermountain Healthcare. You are working with a

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Assume You Are Mark Allen The Clinical Information Systems Manager At Intermountain Healthcare You Are Working With A 1 (117.56 KiB) Viewed 21 times

Assume you are Mark Allen, the Clinical Information Systems Manager at Intermountain Healthcare. You are working with a team of physicians, nurses, administrators, and other healthcare providers to improve the quality of healthcare at Intermountain Healthcare. You decide to implement a skill development program on active listening skills. Which of the following are skills you might consider developing in a workshop if you are focusing exclusively on improving active listening skills (as opposed to other forms of communication)? Check all that apply. Give speakers clear nonverbal evidence that you are listening attentively, including leaning toward the speaker, maintaining eye contact, and not fidgeting. Edit and revise to correct grammar and spelling errors. Show the speaker respect by not interrupting and by using an inclusive, friendly, and sharing tone. Follow up on unusual or inconsistent communication cues from the speaker, such as changes in tone, vocabulary, and body language to determine the real message the speaker is trying to send.