Congratulations! You have been hired by a new fast-food company "Basta! Pasta" offering fresh pasta to-go in 10 cities.
Posted: Thu Apr 28, 2022 2:01 pm
Congratulations! You have been hired by a new fast-food company
"Basta! Pasta" offering fresh pasta to-go in 10 cities. As an
operations manager, you will have to create a robust customer
service process by analyzing the operations and process flows,
optimizing them, improving inventory and supply chain management
that is expected to result in an increase in the company's
performance. At the end of your trial period, you will have to
present the result of your work in front of the Board members.
Description:
"Basta! Pasta" points are fast-food stands in the main streets
and shopping malls. Customers can choose one of 4 shapes of pasta
and one of 5 sauces. Additionally, customers are offered desserts
and drinks. The customer service process looks as follows:
The first employee takes an order and asks to choose the shape
of pasta. She puts a portion of the precooked pasta into boiling
water, where it remains for one minute. When the timer rings, the
second worker takes the pasta out of the water and puts it in the
pan. He asks the customer to choose a sauce, adds it to the pasta
mixes and cooks it. Then he puts the pasta in a container, asks the
customer if he would like to add parmesan and arugula. The third
employee offers dessert and drinks, dispenses cutlery, wraps the
finished order in a paper bag, and accepts payment.
1) How would you define what a bottleneck is? What is the
bottleneck in the client service process of "Basta! Pasta"?
2) Think how the bottleneck that you found could be off-loaded.
Identify at least three ways the bottlenecks can be managed and
describe how you are going to apply them in detail.
"Basta! Pasta" offering fresh pasta to-go in 10 cities. As an
operations manager, you will have to create a robust customer
service process by analyzing the operations and process flows,
optimizing them, improving inventory and supply chain management
that is expected to result in an increase in the company's
performance. At the end of your trial period, you will have to
present the result of your work in front of the Board members.
Description:
"Basta! Pasta" points are fast-food stands in the main streets
and shopping malls. Customers can choose one of 4 shapes of pasta
and one of 5 sauces. Additionally, customers are offered desserts
and drinks. The customer service process looks as follows:
The first employee takes an order and asks to choose the shape
of pasta. She puts a portion of the precooked pasta into boiling
water, where it remains for one minute. When the timer rings, the
second worker takes the pasta out of the water and puts it in the
pan. He asks the customer to choose a sauce, adds it to the pasta
mixes and cooks it. Then he puts the pasta in a container, asks the
customer if he would like to add parmesan and arugula. The third
employee offers dessert and drinks, dispenses cutlery, wraps the
finished order in a paper bag, and accepts payment.
1) How would you define what a bottleneck is? What is the
bottleneck in the client service process of "Basta! Pasta"?
2) Think how the bottleneck that you found could be off-loaded.
Identify at least three ways the bottlenecks can be managed and
describe how you are going to apply them in detail.