Answer Happy

Challenges to Cross-Cultural Communications Directions: As you read each item, jot down your typical reaction to that behavior. What would your initial thoughts be if the person you're interacting with acted in such a manner? How would you typically respond? Each scenario should have a response to both of those questions. . Nodding or saying "yes" even though they do not understand, o Speaking in a language other than English o Deferring to others when asked a question. Speaking loudly Lacking nonverbal feedback (e.g., facial expression, nodding). Speaking softly Avoiding eye contact • Smiling and laughing when nothing is humorous. Giving a soft, limp handshake. Standing very close to you when talking Speaking with a heavy accent or limited English. Making small talk and not getting to the point. a Not providing necessary information Not taking the initiative to ask questions. Calling/not calling you by your first name. Discounting, avoiding or refusing to deal with you because of your gender. Asking personal questions. Using formal titles in addressing people.