Answer Happy

Discussion Questions: Please answer the following questions in your own words based on your understanding from this chapter. Your answer does not have to follow the order of questions. You can suminarize your answers based on your understanding of the questions. In answering questions, you can be creative and can include citations (websites, videos, magazines, and/or articles). • See "Assessment" section in Week 5 website for more information. Read "Crosby's quality management maturity grid guide for your reference. Ideally you ask a number of people across departments (QM, Production, FIN/ACCT, and HR, etc.) to assess your company distributing a copy of the grid but if you think this is difficult to do you can ask at least two people from different departments or your company. Based on your understanding of QM Maturity Grid. (1) determine your firm's current quality management maturity by obtaining the total score (include QM Maturity Grid with your scores): (2) Give brief comments on your assessment and create a plan for implementing the changes identified in the assessment. Attach QM Maturity Grid file in your submission.