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POMG 3721: Productivity Measurement & Improvement Spring 2022 Assignment 2 Due: April 20.2022 Construct a flow process chart of the process given below. Enter Summary information, including time and distance where applicable, and then suggest two possible recommendations. A large mail-order catalog company found that there were 23.98/ wrongly addressed customer packages in 1997-1998, a number consider encessive. A project was assigned to group of IE interns from Pern Sute to w down the incidence of wrong addresses ont mailing labels and improve upon the process of handling income addressed packages. They found the current sequence of work activities to be: 1) wrongly addressed package remains on delivery truck and returns to delivery office service center 2) package carried Is A from delivery truck into delivery office service center 3) await shuttle truck until 25 packages have collected 4) loaded on hand cart 5) pushed 20 A to shuttle truck 6) hand cart stationed near shuttle truck while, 7) packages individually stacked in shuttle truck 8) driven 1 mile to main warehouse and office complex 9) shuttle trucked parked at receiving dock 10) packages unloaded onto another hand cart sitting on receiving dock 11) once all packages are unloaded, they are pushed to the freight elevators (604) 12) wait for elevator 3) push hand cart onto elevator (8 ft) 14) go to s* floor (where mailing office is located) 15) push cart off elevator 15) roll 50 ft. to mailing office 16) await 'special problems' clerk 17) a package is individually removed 18) address rechecked with telephone book and city directory for obvious wrong address error (rare) 19) address then checked with order form pulled up on computer terminal 20) (if address incorrect on order form, address checked with phone call to credit card company based on te charge authorization) 21) correct address found, duplicate mailing label made and computer records updated) 22) package placed on out-going hand cart 23) await pick-up until cart is nominally full 24) roll 50 ft to elevator 25) await elevator 26) pushed onto elevator (8) 27) go to ground floor 28) rolled 80 ft off elevator to dock 29) await shuttle truck 30) loaded individually into truck 31) driven one mile back to delivery office service center 32) there re-labeled packages enter main flow of sorting according to delivery route 3) loaded onto hand truck 34) rolled 20 ft to delivery truck where hand truck sits as packages 35) loaded individually on delivery truck for delivery to customers

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