During the Measure Phase, in order to understand why they were missing the 2-day customer turnaround requirement, what should the team decide to do?
Ask customers if they would be okay with a 4-day turnaround time
Design and implement a new software system
Collect data on current turn-around time and study the different reasons for missing the deadline
Deduct pay from anyone who misses the customer deadline
During the Measure Phase, in order to understand why they were missing the 2-day customer turnaround requirement...
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