During the Measure Phase, in order to understand why they were missing the 2-day customer turnaround requirement...

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answerhappygod
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During the Measure Phase, in order to understand why they were missing the 2-day customer turnaround requirement...

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During the Measure Phase, in order to understand why they were missing the 2-day customer turnaround requirement, what should the team decide to do?

Ask customers if they would be okay with a 4-day turnaround time
Design and implement a new software system
Collect data on current turn-around time and study the different reasons for missing the deadline
Deduct pay from anyone who misses the customer deadline
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