Which of the following modules differentiates between customer requirements that are considered "Basic", those considered "Satisfiers" and those categorized as "Delighters"?
The Voice of the Customer (VOC) Translation Matrix
A Tree Diagram
Kano Analysis
Affinity Analysis
Which Of The Following Modules Differentiates Between Customer Requirements (27.57 KiB) Viewed 9901 times
Join a community of subject matter experts. Register for FREE to view solutions, replies, and use search function. Request answer by replying!