Answer Happy

Question 11 3 pts According to the text, the following are included in "sudden crisis" types EXCEPT O Public relations issues that potentially impact organizational reputation O Minor damage to facilities O Major damage to physical facilities or injury to personnel o Organization-wide problems requiring evacuation or possible cessation of business activities Question 12 3 pts Managing Crisis Communications is critical to being effective to maintain control of the message. According to Jonathan Bernstein, the following are steps to being more effective EXCEPT O Selecting one or more spokesperson(s) O Identify and know your stakeholders Sending ONLY CEOs to crisis communication training and only using them to communicate to the press, eliminating the need for other spokesperson(s) O Identify the crisis communication team Question 13 3 pts If a user receives a message whose tone and terminology seems intended to invoke a panic or sense of urgency, it may be a(n) ___ O Virus O Trojan Horse O Hoax Indicator