While testing your OSM solution, you find that an XQuery expression is not working as expected. After extensive testing

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While testing your OSM solution, you find that an XQuery expression is not working as expected. After extensive testing and checking, you find that it is not related to development issues or recent changes in the environment. You believe that it is a product defect related to ID generation of order items. Which statement is true about the next step that you should perform?

A. You should raise a Service Request in Oracle Support, including an accurate description and all significant information (appropriate sections of log files, server and OSM configuration, and installed components and patches).
B. You should contact your local sales representative to forward the issue to the product team, providing relevant information to identify the bug (environment details and testing evidences).
C. You should first search in Oracle Technology Network (OTN) Forums, filtering by your actual OSM version, to find if the issue has already been reported and to get an application patch if available.
D. You can search in the Knowledge Base, where you find the official database of known common issues and how to address them, before raising a Service Request in Oracle Support.