The field service administrator at Ursa Major Solar updates the skills required on the most common work types to adapt t
Posted: Thu Apr 06, 2023 1:24 pm
The field service administrator at Ursa Major Solar updates the skills required on the most common work types to adapt to the increasing complexity of Jobs. This change has led to many service appointments to be in violation. There is a global optimization job set up to run nightly that has been working correctly up until this point. The administrator needs to understand why the jobs are still scheduled to resources that lack the appropriate skill level.
What are two reasons appointments remaining in violation and are not reassigned? (Choose two.)
A. Global optimization doesn’t reschedule appointments that have rule violations.
B. There are no service resources available with the required skill levels.
C. The optimizer uses a scheduling policy different from what is used on the dispatch console.
D. The territory of the resources was not included in the global optimization request.
What are two reasons appointments remaining in violation and are not reassigned? (Choose two.)
A. Global optimization doesn’t reschedule appointments that have rule violations.
B. There are no service resources available with the required skill levels.
C. The optimizer uses a scheduling policy different from what is used on the dispatch console.
D. The territory of the resources was not included in the global optimization request.