Universal Containers (UC) wants to deploy Knowledge to its field team. How should UC ensure its Technicians can access K
Posted: Thu Apr 06, 2023 1:24 pm
Universal Containers (UC) wants to deploy Knowledge to its field team.
How should UC ensure its Technicians can access Knowledge Articles offline?
A. Use the Salesforce mobile app with deep linking to the Salesforce Field Service mobile app.
B. Write a Workflow that associates Articles to Work Orders based on a picklist on the Work Order.
C. Use Work Types to assign associated Articles to Work Orders.
D. Create a custom mobile app that syncs articles based on Service Appointment assignments.
How should UC ensure its Technicians can access Knowledge Articles offline?
A. Use the Salesforce mobile app with deep linking to the Salesforce Field Service mobile app.
B. Write a Workflow that associates Articles to Work Orders based on a picklist on the Work Order.
C. Use Work Types to assign associated Articles to Work Orders.
D. Create a custom mobile app that syncs articles based on Service Appointment assignments.