Service technicians at AW Computing use the Field Service mobile application when in the field. The technicians rely on
Posted: Thu Apr 06, 2023 1:24 pm
Service technicians at AW Computing use the Field Service mobile application when in the field. The technicians rely on Knowledge articles to assist them with completing assigned work.
How should the solution be configured to ensure technicians can access relevant Knowledge articles?
A. Update the Service appointment page layout to include the Articles related list.
B. Create a quick action on the work order to search the Knowledge base.
C. Add the Knowledge Lightning component to the Field Service mobile app.
D. Attach the relevant articles to the work order or work order line items.
How should the solution be configured to ensure technicians can access relevant Knowledge articles?
A. Update the Service appointment page layout to include the Articles related list.
B. Create a quick action on the work order to search the Knowledge base.
C. Add the Knowledge Lightning component to the Field Service mobile app.
D. Attach the relevant articles to the work order or work order line items.