Northern Trail Outfitters (NTO) has a loyalty program to reward repeat customers. The following conditions exist: 1. Rew
Posted: Thu Apr 06, 2023 1:24 pm
Northern Trail Outfitters (NTO) has a loyalty program to reward repeat customers. The following conditions exist:
1. Reward levels are earned based on the amount spent during the previous 12 months.
2. The program will track every item a customer has bought and grant them points for discounts.
3. The program generates 100 million records each month.
NTO Customer Support would like to see a summary of a customer's recent transactions and the reward level(s) they have attained.
Which solution should the data architect use to provide the information within Salesforce for the customer support agents?
A. Create a custom big object to capture the reward program data, display it on the contact record, and update nightly from the point-of-sale system.
B. Create a custom object in Salesforce to capture and store all reward programs, populate nightly from the point-of-sale system, and present on the customer record.
C. Provide a button so that the agent can quickly open the point-of-sale system that displays the customer’s history.
D. Capture the reward program data in an external data store, and present the 12-month trailing summary in Salesforce using Salesforce Connect and an external object.
1. Reward levels are earned based on the amount spent during the previous 12 months.
2. The program will track every item a customer has bought and grant them points for discounts.
3. The program generates 100 million records each month.
NTO Customer Support would like to see a summary of a customer's recent transactions and the reward level(s) they have attained.
Which solution should the data architect use to provide the information within Salesforce for the customer support agents?
A. Create a custom big object to capture the reward program data, display it on the contact record, and update nightly from the point-of-sale system.
B. Create a custom object in Salesforce to capture and store all reward programs, populate nightly from the point-of-sale system, and present on the customer record.
C. Provide a button so that the agent can quickly open the point-of-sale system that displays the customer’s history.
D. Capture the reward program data in an external data store, and present the 12-month trailing summary in Salesforce using Salesforce Connect and an external object.