Which three statements about configuring a Call Center with the Elite offer are true? (Choose three.)
Posted: Mon Mar 27, 2023 1:39 pm
Which three statements about configuring a Call Center with the Elite offer are true? (Choose three.)
A. Service Level Maximizer (SLM) can be used as an agent-based call distribution type.
B. Service Level Maximizer (SLM) can be used as a skills-based call distribution type.
C. Call Management System (CMS) or IQ must be used as the reporting tool.
D. It is possible to use Vector Directory Number (VDN) skill preferences.
E. It includes Expert Agent Selection (EAS) and Business Advocate (BA).
A. Service Level Maximizer (SLM) can be used as an agent-based call distribution type.
B. Service Level Maximizer (SLM) can be used as a skills-based call distribution type.
C. Call Management System (CMS) or IQ must be used as the reporting tool.
D. It is possible to use Vector Directory Number (VDN) skill preferences.
E. It includes Expert Agent Selection (EAS) and Business Advocate (BA).