A customer wants to avoid an abandoned call if an agent leaves their position, and an incoming Automatic Call Distributi
Posted: Mon Mar 27, 2023 1:39 pm
A customer wants to avoid an abandoned call if an agent leaves their position, and an incoming Automatic Call Distribution (ACD) call rings at the agent’s telephone.
Which call center feature provides this capability?
A. Redirection on No Answer (RONA)
B. Forced Agent Logout form the After Call Work (ACW) mode
C. Adjunct Routing
D. Variable in Vectors
Which call center feature provides this capability?
A. Redirection on No Answer (RONA)
B. Forced Agent Logout form the After Call Work (ACW) mode
C. Adjunct Routing
D. Variable in Vectors