A customer wants to avoid an abandoned call if an agent leaves their position, and an incoming Automatic Call Distributi

Business, Finance, Economics, Accounting, Operations Management, Computer Science, Electrical Engineering, Mechanical Engineering, Civil Engineering, Chemical Engineering, Algebra, Precalculus, Statistics and Probabilty, Advanced Math, Physics, Chemistry, Biology, Nursing, Psychology, Certifications, Tests, Prep, and more.
Post Reply
answerhappygod
Site Admin
Posts: 899559
Joined: Mon Aug 02, 2021 8:13 am

A customer wants to avoid an abandoned call if an agent leaves their position, and an incoming Automatic Call Distributi

Post by answerhappygod »

A customer wants to avoid an abandoned call if an agent leaves their position, and an incoming Automatic Call Distribution (ACD) call rings at the agent’s telephone.
Which call center feature provides this capability?

A. Redirection on No Answer (RONA)
B. Forced Agent Logout form the After Call Work (ACW) mode
C. Adjunct Routing
D. Variable in Vectors
Join a community of subject matter experts. Register for FREE to view solutions, replies, and use search function. Request answer by replying!
Top

This question has been solved and has 1 reply.

You must be registered to view answers and replies in this topic. Registration is free.


Register Login
 
Post Reply

Return to “Archived Questions & Answers”